iPhone & iPad

[JohnYongMinLee]

Hi

So I bought an Iphone xs max from USA and brought it NZ to use but it wont activate saying Sim Not Valid?

I asked before buying if it was unlocked and they said it was unlocked.

the message showing is,

"the sim card that you currently have installed in this iphone is from a service provider that is not supported under the activation policy that is currently assigned by the activation server"

so I guess it is locked?

can you please confirm this?

And if it is a locked iPhone, can it be unlocked at vodafone store? or apple store in NZ?

[sebastianbd]

It is locked.

It cannot be unlocked by VodafoneNZ. You will need to contact the US carrier which locked the phone.