24-10-2018 12:49 PM - edited 24-10-2018 12:49 PM
Hi
So I bought an Iphone xs max from USA and brought it NZ to use but it wont activate saying Sim Not Valid?
I asked before buying if it was unlocked and they said it was unlocked.
the message showing is,
"the sim card that you currently have installed in this iphone is from a service provider that is not supported under the activation policy that is currently assigned by the activation server"
so I guess it is locked?
can you please confirm this?
And if it is a locked iPhone, can it be unlocked at vodafone store? or apple store in NZ?
24-10-2018 01:28 PM
It is locked.
It cannot be unlocked by VodafoneNZ. You will need to contact the US carrier which locked the phone.
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