iPhone & iPad

[Kqnie]

I have been charged twice of $0.31 to 00447786205094, but I have never sent any message to that. Please help how to.stop it. Or should I call vodafone? I went to Vodafone branch, they can't help me there. I don't wish to be charged for txt that I have never sent. Pls help.

[coffeebaron]

Is your phone an iPhone?

[Sam]

Seems to be a continuation from this thread.

If it's Android, perhaps a dodgy app?

[Bruiser]

Same problem and I am using an iPhone. Considering change to other carries.

[Nigel]

This is your device sending a request to Apple to activate Facetime/iMessage.

It's not carrier related it will happen on any network you're on - google the number in question and you'll get plenty of responses.

Generally it only nets to send the one message to activate. However you might find it happens again if say you do a network reset on the device or disable then re-enable iMessage for example.

[chk]

You don't tell people about this on signup. You don't mention this charge in your user guides for iPhones.

Neither Spark nor 2degrees charge this. It happens every time the phone is rebooted. The alternative is to turn off iMessage - so lose a major feature of iPhones.

I literally signed up yesterday and I'm porting back to my old provider today. This charge is unacceptable - my plan is expensive enough without Vodafone chalking up the minor charges for things no one else charges for.

[sebastianbd]

Your handset is sending a SMS. Nothing to do with the Vodafone network itself.

The handset does display a warning ‘Your carrier may charge for SMS used to activate iMessage’ Which you have to OK.

Also this will not be happening every time the phone is rebooted. It will happen when SIM is changed, IOS is updated, factory reset, iMessage or FaceTime is turned off / on.

[Christopher]

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@sebastianbd wrote:
Your handset is sending a SMS. Nothing to do with the Vodafone network itself.

The handset does display a warning ‘Your carrier may charge for SMS used to activate iMessage’ Which you have to OK.

Also this will not be happening every time the phone is rebooted. It will happen when SIM is changed, IOS is updated, factory reset, iMessage or FaceTime is turned off / on.

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nah it can happen at random. my iphone did it 4 times this month.

[chk]

I'll just copy and paste again seeing as you have a literacy problem.

You don't tell people about this on signup. You don't mention this charge in your user guides for iPhones.

Neither Spark nor 2degrees charge this. It happens every time the phone is rebooted. The alternative is to turn off iMessage - so lose a major feature of iPhones.

I literally signed up yesterday and I'm porting back to my old provider today. This charge is unacceptable - my plan is expensive enough without Vodafone chalking up the minor charges for things no one else charges for.

I look forward to never using Vodafone again. Vodafone have a crappy attitude towards customers. It's from the top down, obviously, which is why you're defending the indefensible - being the only NZ telco who thinks that putting costs like this onto customers is okay. And not mentioning it at all in any literature, including your setup guides.

But this stuff is part of the reason you've been haemorrhaging customers for years and why you were desperate to merge with Sky.

Good luck with not having your jobs relocated to India in the next rounds of cost cutting as Stanners tries to justify his job by squeezing out another 0.1% from your miserable bottom line.

[YvetaElectraDee]

Same problem here since I've got to NZ I am charged for text messages. I even turned iMessage off, but I am still charged. Somethimes it charges me every 30 minutes even if not changing SIM or rebooting. This is weird.