Hi, my partner's phone got topped up after a text from Voda that the end of his data had been reached. He chose the $20 option and still no data. Rang the Philippines and a lady said she would put 1GB on his mobile. Although he did not use the phone afterwards, he got within 3 hours the same Voda text that he was out of data. How is this possible and why does it need a half an hour phone call to solve this problem?