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my vodafone app not working on phone

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New Poster
Posts: 1
Registered: ‎07-05-2020

my vodafone app not working on phone

by CeliaThompson New Poster
Message 1 of 2 (78 Views)

Hi

I have had myvodafone on this phone for several years. But now for over a week when I tap on it, screen goes blank and goes back to main menu. Have tried deleting and reinstalling - appeared to go fine but same thing happens. Have had to use pc to access data etc. Phone working well in other ways, plenty of storage etc. Looked in FAQ but these are old. What is going on please?

Celia

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Vodafone Ninja
Posts: 221
Registered: ‎18-08-2015

Re: my vodafone app not working on phone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (47 Views)

Hey @CeliaThompson,

 

Thanks for your post. Sounds strange indeed. Can you please email our team at onlinecare@vodafone.com with the following details, and we will look further into it for you:

 

- Your mobile phone's make and model

- The version of the app you're running at the moment

- Your mobile number

 

Thanks

^Ahmed

Vodafone's Social Media team

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