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iPhone locked to NZ SIM

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Registered: ‎28-08-2018

iPhone locked to NZ SIM

by QuinWP Starter Poster
Message 1 of 16 (948 Views)
Just returned to UK from travelling in NZ and my iPhone is locked to Vodafone NZ and I’m having no luck in getting it unlocked. Any ideas? Thx
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Re: iPhone locked to NZ SIM

by Retired Staff MikeHales Retired Staff
Message 2 of 16 (904 Views)

@QuinWP

 

That's very odd as Vodafone doesn't lock iPhones. When you say locked, your UK SIM won't work in it?

 

Cheers

 

m

Product Owner AI & Automated Support
Vodafone New Zealand
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Registered: ‎28-08-2018

Re: iPhone locked to NZ SIM

by QuinWP Starter Poster
Message 3 of 16 (858 Views)

Hi Mike - I'm having to buy a new phone.  Having looked on line this is an issue that can sometimes happen after travelling abroad.  Sadly I tried speaking to Vodafone NZ and UK to try and sort but neither seemed to be able to help.  Phone last worked in NZ with Vodafone NZ Sim and on returning to UK it won't accept any network - it says the phone is blocked although a paid search said the IMEI number is all unlocked and OK.  I sadly given up - as it's been 8 weeks trying to sort.  Thanks, Quin

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Registered: ‎19-03-2019

Re: iPhone locked to NZ SIM

[ Edited ]
by Keith1 Starter Poster
Message 4 of 16 (305 Views)

 

Hi QuinWP,

 

Any update on this as I have just returned from a week in NZ using a Vodafone Travel Sim and now when I put my UK sim back in the phone I find that the phone has been blacklisted??  

 

Any advice would be greatly appriciated. 

 

Rwegards,

 

Keith1

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Posts: 153
Registered: ‎25-11-2011

Re: iPhone locked to NZ SIM

by Staff wsfinest Staff
Message 5 of 16 (275 Views)
Out of interest did any of you preform any software updates while in NZ.
Also this issue only Apple can resolve.
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Registered: ‎19-03-2019

Re: iPhone locked to NZ SIM

by Keith1 Starter Poster
Message 6 of 16 (272 Views)
Hi,

No, I didn’t update the iOS whilst in NZ. How do I proceed with getting the phone removed from the blacklisted IMEI list via Apple???

KH
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Posts: 153
Registered: ‎25-11-2011

Re: iPhone locked to NZ SIM

by Staff wsfinest Staff
Message 7 of 16 (270 Views)

First link is to the main support site, second link is more to the point for you i think. I have had to deal with them once. Took a couple of days to be sorted

 

 

https://support.apple.com/en-gb/contact

 

or

 

https://getsupport.apple.com/?caller=cups

 

 

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Posts: 4
Registered: ‎28-08-2018

Re: iPhone locked to NZ SIM

by QuinWP Starter Poster
Message 8 of 16 (264 Views)
Hi Keith - sadly no one could unlock the phone - Apple couldn’t help as they say it was blocked by Vodafone, Vodafone said it was locked by an unknown provider and even a paid unlocking service couldn’t help. I had to get a new phone in the end which was very costly and annoying. Sorry I can’t give better news, Quin
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Posts: 153
Registered: ‎25-11-2011

Re: iPhone locked to NZ SIM

by Staff wsfinest Staff
Message 9 of 16 (262 Views)

Hi Keith & QuinQP

 

I am not sure why or how VFNZ would block a your devices. If you want to PM me your IMIE numbers I can check if VFNZ has for some reason put a lock on them, cheers Nick

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Registered: ‎28-08-2018

Re: iPhone locked to NZ SIM

by QuinWP Starter Poster
Message 10 of 16 (254 Views)
Hi Nick - I did give my IMIE number at the time (last June) I only used a Vodafone SIM and ended up being past from Vodafone NZ and UK with no resolution. Hope you can help Keith this time.
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