Reply

Unnecessary text messages

Starter Poster
Posts: 3
Registered: ‎11-08-2017

Unnecessary text messages

[ Edited ]
by Lorraine0494 Starter Poster
Message 1 of 10 (11,116 Views)

I keep receiving messages from Vodafone saying “Sorry you don’t have enough credit...” it’s getting to the point where I receive nearly 10 messages a day! Please help, this is very annoying. And no, I am not texting anyone or anything.

Posted from Apple iPhone
Ninja Adept
Posts: 1,079
Registered: ‎20-08-2008

Re: Unesscecary text messages

by Ninja Adept Ninja Adept Ninja Adept
Message 2 of 10 (11,112 Views)

You might have subcribed to a premium sms service e.g daily horoscopes which is attempting to deliver to you. Cancel the sub and it should be sorted.

Cancel by txting STOP to the associated shortcode.

Starter Poster
Posts: 3
Registered: ‎11-08-2017

Re: Unesscecary text messages

by Lorraine0494 Starter Poster
Message 3 of 10 (11,108 Views)
Hi, how will I know what I’m subscribed to? I don’t think I’m suscribed to anything..
Posted from Apple iPhone
Vodafone Ninja
Posts: 455
Registered: ‎21-07-2015

Re: Unesscecary text messages

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 10 (11,097 Views)

Hi,

 

 

It's possible that your phone is trying to activate iMessage or Facetime, however if you don't have enough credit to send the activation text message, you'll get these text messages from us. Could you try disabling iMessage and Facetime using the steps below: 


iMessage:
Go to Settings> Messages> Tap the iMessage switch to the Off position.

 

Facetime:
Go to Settings> FaceTime> Tap the Facetime switch to the Off position

 

 

Thanks
^Hamish

New Poster
Posts: 1
Registered: ‎29-11-2020

Re: Unesscecary text messages

by Miabrookes New Poster
Message 5 of 10 (1,101 Views)

I've got the same problems and tried these steps but still receiving these messages every minute! It started 2 days ago and I didn't do anything different to my phone in particular...

Posted from Apple iPhone
Starter Poster
Posts: 3
Registered: ‎11-08-2017

Re: Unnecessary text messages

by Lorraine0494 Starter Poster
Message 6 of 10 (11,059 Views)
Hi Hamish done that also and I’m still receiving messages
Posted from Apple iPhone
Vodafone Ninja
Posts: 455
Registered: ‎21-07-2015

Re: Unnecessary text messages

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 7 of 10 (11,030 Views)

Hi @Lorraine0494

 

You would probably be best to get in touch with our mobile technical team on 0800 921 021 so they can take a look into this for you.

 

Thanks

^Hamish

Retired Staff
Posts: 21,200
Registered: ‎06-08-2008

@Re: Unnecessary text messages

[ Edited ]
by johnr Retired Staff
Message 8 of 10 (1,093 Views)

Odd old thread now on main page

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
New Poster
Posts: 1
Registered: ‎20-01-2021

Re: Unnecessary text messages

by agenta New Poster
Message 9 of 10 (464 Views)

I just bought a SIM for my son and registered and topped up with $20 credit. iphone 6 IOS12.4.9

He has $20 credit, is not subscribed to any premium services and is gettin 3 of these "sorry you dont have enough credit" txts from vodafone a minute!

 

Have confirmed he is able to make phonecalls and send sms txts so the credit has been recognized. 

 

Please help!

Business Ninja Adept
Posts: 2,138
Registered: ‎30-09-2014

Re: Unnecessary text messages

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 10 of 10 (459 Views)

@agenta wrote:

I just bought a SIM for my son and registered and topped up with $20 credit. iphone 6 IOS12.4.9

He has $20 credit, is not subscribed to any premium services and is gettin 3 of these "sorry you dont have enough credit" txts from vodafone a minute!

 

Have confirmed he is able to make phonecalls and send sms txts so the credit has been recognized. 

 

Please help!


It will be the background iMessage / FaceTime activation SMS to a UK number that cause the issue:

 

From above in the thread:

 

It's possible that your phone is trying to activate iMessage or Facetime, however if you don't have enough credit to send the activation text message, you'll get these text messages from us. Could you try disabling iMessage and Facetime using the steps below:


iMessage:
Go to Settings> Messages> Tap the iMessage switch to the Off position.

 

Facetime:
Go to Settings> FaceTime> Tap the Facetime switch to the Off position

NOC Engineer | Vodafone NZ
Stats
  • 9 Replies
  • 3y ago
  • 11,117 Views
  • 4 Kudos
  • 7 Contributors