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Phone not charging-phone heated

Starter Poster
Posts: 5
Registered: ‎25-09-2019

Phone not charging-phone heated

by SherieVis Starter Poster
Message 1 of 11 (328 Views)

Hello My phone heated up to a hot temperature and then cut out. It was very hot to touch the phone. I am unable to phone as I currently am without a working phone.

 

Look forward to hearing from you .

 

Sherie Vis

Retired Staff
Posts: 21,097
Registered: ‎06-08-2008

Re: Phone not charging-phone heated

by johnr Retired Staff
Message 2 of 11 (326 Views)

@SherieVis  Calling Vodafone will add zero value you need to return the handset to place of purchase with proof of purchase if the handset is still under warranty 

 

 

 

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 5
Registered: ‎25-09-2019

Re: Phone not charging-phone heated

by SherieVis Starter Poster
Message 3 of 11 (300 Views)

Of cause I emailed vodafone and visited the store - customer for more than 20 years

 

 

Retired Staff
Posts: 21,097
Registered: ‎06-08-2008

Re: Phone not charging-phone heated

by johnr Retired Staff
Message 4 of 11 (296 Views)
That makes zero sense! What do you think anyone could do over email with a faulty handset?
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
Starter Poster
Posts: 5
Registered: ‎25-09-2019

Re: Phone not charging-phone heated

by SherieVis Starter Poster
Message 5 of 11 (290 Views)

read your message property I also visited the store. I would like to hear from a representative of vodafone not an ex.!!!!

Retired Staff
Posts: 21,097
Registered: ‎06-08-2008

Re: Phone not charging-phone heated

by johnr Retired Staff
Message 6 of 11 (291 Views)
You have not even told us the age of the handset and if it's still under warranty for all we know it could be 5 years old and well out of warranty!
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
Retired Staff
Posts: 21,097
Registered: ‎06-08-2008

Re: Phone not charging-phone heated

by johnr Retired Staff
Message 7 of 11 (287 Views)
What do you anyone will be able to do over a forum current staff member or ex staff member?

Only the service agent for the handset can check out the handset if under warranty or not

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
Retired Staff
Posts: 21,097
Registered: ‎06-08-2008

Re: Phone not charging-phone heated

by johnr Retired Staff
Message 8 of 11 (286 Views)
So what did the store say when you visited it?
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
Starter Poster
Posts: 5
Registered: ‎25-09-2019

Re: Phone not charging-phone heated

by SherieVis Starter Poster
Message 9 of 11 (273 Views)

Well, they advice me that the lifespan for the newer Iphones is  around 3years .  

 

Retired Staff
Posts: 21,097
Registered: ‎06-08-2008

Re: Phone not charging-phone heated

by johnr Retired Staff
Message 10 of 11 (271 Views)
And how old is your iPhone?
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
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