iPhone & iPad

[BenTuitama]

How can I upgrade my Vodafone NZ issued iPhone SE's battery after Apple recently acknowledged that it slows the performance of some iPhones because their older batteries are unable to properly power devices?

[Sam]

You can contact Apple direct - 0800-127-753 or directly approach an Apple authorised service centre.

Depending on your service coverage / when the device was purchased it may still be in warranty (click here to check)

The link below may also be of assistance.

https://www.apple.com/nz/legal/statutory-warranty/

[BenTuitama]

I would like Vodafone to upgrade my battery for me since its still under Vodafone New Zealand's 24-month warranty on all mobile phones at the time of purchase and as per Guarantees Act and the Fair Trading Act etc

I live in Auckland

[Christopher]

Do you live in Auckland wellington or christchurch?

[BenTuitama]

Where it’s a minor fault that can be fixed, then Vodafone can repair the phone, replace it, or give me a refund. If the fault is substantial or can’t be fixed, then I have the right to reject the phone and either choose a replacement of the same type and similar value or a full refund of the purchase price.

[BenTuitama]

The CGA says if a product isn’t of acceptable quality then the retailer has to put it right. 

For the small percentage of devices that are faulty, the law requires telcos – and other retailers – to put things right.

If my phone fails, and I haven’t caused the fault, I have the right to insist that the retailer makes good

[Sam]

And is the performance of your iPhone SE currently degraded?

[BenTuitama]

Yes benchmark results show a signaficant drop in performance compared to previous results

[Sam]

If you've got that, best to take it into a store so they can sight it and arrange for the battery to be replaced.

[Christopher]

Take it into Service Plus if you live in welly. chch or auckland.