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Help: No 4G reception, only has 3G

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Business Ninja Adept
Posts: 2,066
Registered: ‎30-09-2014

Re: Help: No 4G reception, only has 3G

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 11 of 35 (800 Views)

Hi @AlexandraNZ 

 

Sure can you private message me your number please?

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
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Business Ninja Adept
Posts: 2,066
Registered: ‎30-09-2014

Re: Help: No 4G reception, only has 3G

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 12 of 35 (2,642 Views)
Hi

This is now corrected. Please reboot your phone and test now.

Best Regards,
Sebastian
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
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Starter Poster
Posts: 5
Registered: ‎17-03-2019

Re: Help: No 4G reception, only has 3G

by hongzhng Starter Poster
Message 13 of 35 (2,033 Views)

Hi Sebastian,

 

Yes, I am able to get 4G reception now. Thank you very much. 

 

 

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New Poster
Posts: 1
Registered: ‎08-11-2019

Re: Help: No 4G reception, only has 3G

by Tony86 New Poster
Message 14 of 35 (985 Views)

same here no 4g only 3g, just msg you, please help, thanks.

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New Poster
Posts: 1
Registered: ‎20-02-2020

Re: Help: No 4G reception, only has 3G

by juanitoliu New Poster
Message 15 of 35 (573 Views)

Dear Sebastianbd ,

 

I have the same problem with my Vodafone pre-pay mobile. I only get 3G even if I'm in a high 4G network zone. 

 

Please help?  

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Business Ninja Adept
Posts: 2,066
Registered: ‎30-09-2014

Re: Help: No 4G reception, only has 3G

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 16 of 35 (571 Views)

@juanitoliu wrote:

Dear Sebastianbd ,

 

I have the same problem with my Vodafone pre-pay mobile. I only get 3G even if I'm in a high 4G network zone. 

 

Please help?  


Can you please private message me your mobile number and I will take a look?

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
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New Poster
Posts: 1
Registered: ‎20-03-2020

Re: Help: No 4G reception, only has 3G

by ReneeRen New Poster
Message 17 of 35 (384 Views)

Hi Sebastian,

 

Can you please help? My phone only have 3G.  I have been to the shop with no help.

 

Thanks

Renee

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New Poster
Posts: 1
Registered: ‎04-11-2019

Re: Help: No 4G reception, only has 3G

by Mikeykhoo New Poster
Message 18 of 35 (1,036 Views)

Hi

 

I'm having the same issue

Can you please check my network

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New Poster
Posts: 1
Registered: ‎22-01-2020

Re: Help: No 4G reception, only has 3G

by kellytr New Poster
Message 19 of 35 (772 Views)
Hi Sebastian,

I am having the exact same issue, I have messaged you my number, are you able to help?

Thanks,
Kelly
Posted from Apple iPhone
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Business Ninja Adept
Posts: 2,066
Registered: ‎30-09-2014

Re: Help: No 4G reception, only has 3G

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 20 of 35 (769 Views)

@kellytr wrote:
Hi Sebastian,

I am having the exact same issue, I have messaged you my number, are you able to help?

Thanks,
Kelly

Hi Kelly,

 

Fixed now. Please reboot your phone and test again Smiley Happy.

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
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