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Help: No 4G reception, only has 3G

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Business Ninja Adept
Posts: 2,006
Registered: ‎30-09-2014

Re: Help: No 4G reception, only has 3G

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 11 of 27 (290 Views)

Hi @AlexandraNZ 

 

Sure can you private message me your number please?

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
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Business Ninja Adept
Posts: 2,006
Registered: ‎30-09-2014

Re: Help: No 4G reception, only has 3G

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 12 of 27 (2,132 Views)
Hi

This is now corrected. Please reboot your phone and test now.

Best Regards,
Sebastian
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
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Starter Poster
Posts: 5
Registered: ‎17-03-2019

Re: Help: No 4G reception, only has 3G

by hongzhng Starter Poster
Message 13 of 27 (1,523 Views)

Hi Sebastian,

 

Yes, I am able to get 4G reception now. Thank you very much. 

 

 

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New Poster
Posts: 1
Registered: ‎08-11-2019

Re: Help: No 4G reception, only has 3G

by Tony86 New Poster
Message 14 of 27 (475 Views)

same here no 4g only 3g, just msg you, please help, thanks.

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New Poster
Posts: 1
Registered: ‎20-02-2020

Re: Help: No 4G reception, only has 3G

by juanitoliu New Poster
Message 15 of 27 (63 Views)

Dear Sebastianbd ,

 

I have the same problem with my Vodafone pre-pay mobile. I only get 3G even if I'm in a high 4G network zone. 

 

Please help?  

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Business Ninja Adept
Posts: 2,006
Registered: ‎30-09-2014

Re: Help: No 4G reception, only has 3G

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 16 of 27 (61 Views)

@juanitoliu wrote:

Dear Sebastianbd ,

 

I have the same problem with my Vodafone pre-pay mobile. I only get 3G even if I'm in a high 4G network zone. 

 

Please help?  


Can you please private message me your mobile number and I will take a look?

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
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New Poster
Posts: 1
Registered: ‎04-11-2019

Re: Help: No 4G reception, only has 3G

by Mikeykhoo New Poster
Message 17 of 27 (526 Views)

Hi

 

I'm having the same issue

Can you please check my network

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New Poster
Posts: 1
Registered: ‎22-01-2020

Re: Help: No 4G reception, only has 3G

by kellytr New Poster
Message 18 of 27 (262 Views)
Hi Sebastian,

I am having the exact same issue, I have messaged you my number, are you able to help?

Thanks,
Kelly
Posted from Apple iPhone
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Business Ninja Adept
Posts: 2,006
Registered: ‎30-09-2014

Re: Help: No 4G reception, only has 3G

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 19 of 27 (259 Views)

@kellytr wrote:
Hi Sebastian,

I am having the exact same issue, I have messaged you my number, are you able to help?

Thanks,
Kelly

Hi Kelly,

 

Fixed now. Please reboot your phone and test again Smiley Happy.

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
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New Poster
Posts: 1
Registered: ‎04-02-2020

Re: Help: No 4G reception, only has 3G

by posto New Poster
Message 20 of 27 (178 Views)

Hi Sebastian,,

I have the same issue,, Are You still available to help?
would You please help me to check my network?
I have private message You my sim Number.
Thank You Sir for any Help.

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