27-01-2018
08:46 PM
last edited
28-01-2018
04:28 PM
by
MikeHales
28-01-2018 04:38 PM
This can sometimes happen and can be due to the phone not connecting to the network properly.
So,
1. Power off the phone
2. Remove the SIM card
3. Power up the phone
Issue resolved? Replace the SIM card
IF the restarts start again, we may need to swap your SIM card for a new one, pop into any store and they'll do that for you.
In the meantime, with the SIM card removed try a hard reset. Press and hold, for at least 20 seconds, the power and volume down buttons. Then try putting in the SIM card again.
Hope that helps.
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