iPhone & iPad

[RebeccaShepherd]

Hi, my emails are not coming through when I am away from my wifi.  I have tried restarting many times, deleting the mail app and reloading it, but still no luck getting emails when I am away from home.  This has just happened over the past week.  I have made sure I have the lastest updates etc.  Thanks

[MikeHales]

@RebeccaShepherd

Thanks for the post, sounds like your device is not set up to connect to data over the network. What device is it?

[RebeccaShepherd]

Hi Mike, it is an iphone 7

[MikeHales]

@RebeccaShepherd

Cool.

Just check

Settings > Mobile > Mobile Data Options > Mobile Data Network

Should be

Mobile data

APN - vodafone

MMS

APN - live.vodafone.com

MMSC - http://pxt.vodafone.net.nz/pxtsend

Personal hotspot

APN - vodafone

You can also get these setting sent to you via TXT using this Mobile settings FAQ.

Cheers

[RebeccaShepherd]

Thanks Mike I will try that. =)

[RebeccaShepherd]

Hi Mike,

My phone is actually not receiving emails over wifi now too for some reason. It was working last night but this morning I cant get any emails over wifi or 3g/4g.  I have checked the settings you gave me and they are correct. It is strange that it suddenly starting happening on Thursday last week but I hadn't done any updates etc.

Thanks

Becca

[MikeHales]

@RebeccaShepherd

OK, now that's weird. What email are you using - Apple's standard email client? And who's your email provider?

[RebeccaShepherd · Accepted solution]

Hi Mike, it is yahoo.  I have restarted it again and unselected the filter by 'unread' emails and now it seems to be working lol. What a mystery.

[MikeHales]

@RebeccaShepherd

Well as long as it's working!

Cheers