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vodafone tv mobile app

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Registered: ‎08-07-2019
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vodafone tv mobile app

by PatriciaScofield Starter Poster
Message 1 of 8 (347 Views)

I am having trouble connecting to my tv from my mobile app while away from house . I am using mobile data or 3g or 4g .

Does anybody know the process

Staff
Posts: 445
Registered: ‎21-04-2014

Re: vodafone tv mobile app

by Staff grantt Staff
Message 2 of 8 (343 Views)

Hi @PatriciaScofield 

 

Have you successfully downloaded the APP and installed to your device.. and logged in?

Or are you unable to login / is there some other error displayed?


Cheers,
Grant

 

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Starter Poster
Posts: 10
Registered: ‎08-07-2019

Re: vodafone tv mobile app

by PatriciaScofield Starter Poster
Message 3 of 8 (338 Views)

Hi Grant . I have the app up and running with the wiffi and I can record etc with tat going but I cannot connect when im out and using my mobile data which is 3g and 4g. It will not link.I hope it is a simple thing im doing wrong

Starter Poster
Posts: 10
Registered: ‎08-07-2019

Re: vodafone tv mobile app

by PatriciaScofield Starter Poster
Message 4 of 8 (337 Views)

Just a further note the app shows what is playing now under the tv guide 

Staff
Posts: 445
Registered: ‎21-04-2014

Re: vodafone tv mobile app

by Staff grantt Staff
Message 5 of 8 (334 Views)

Hi @PatriciaScofield 

 

So, when using 3G and 4G you are expecting to be able to connect to the set top box?

Connecting direct to the STB (and seeing what is currently playing) is only available when connected to your home network (the same network the STB is connected to).  You can still stream live selected channels/programmes as well as recordings and set recordings/delete recordings whilst on 3G or 4G

 

Does this answer your question, or are you trying to do something else?


Cheers,

Grant

 

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Starter Poster
Posts: 10
Registered: ‎08-07-2019

Re: vodafone tv mobile app

by PatriciaScofield Starter Poster
Message 6 of 8 (327 Views)

hi grant I cannot stream any freeview channels and if I go onto aljazeera it states to watch this programconnect your mobile device to the same WiFi network as your stbat home. Im on 4g at the moment . All I want to do is record a progam if im away or watch it . It doesnt seem to do this unless it switched to WiFi only

Staff
Posts: 445
Registered: ‎21-04-2014

Re: vodafone tv mobile app

[ Edited ]
by Staff grantt Staff
Message 7 of 8 (324 Views)

Hi @PatriciaScofield 

 

The main FTA channels will not allow streaming on Mobile.  You would need to use their own APP to do this on 3G/4G

 

Channel          WIFI Streaming                    3G/4G Streaming

TVNZ1            No                                          No

TVNZ2            No                                          No
THREE           No                                          No

PRIME            Yes (select programmes)       Yes (select programmes)

 

Al Jazeera:  Correct, some channels do not allow out of home viewing (3G/4G) but allow streaming when connected to your home wifi network (the same network as your connected STB).  This is controlled by rights by the external channel provider.

 

There is no impact to setting programmes to record, you can do this on 3G/4G or Wifi.

 

 

Hope this helps.

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Starter Poster
Posts: 10
Registered: ‎08-07-2019

Re: vodafone tv mobile app

by PatriciaScofield Starter Poster
Message 8 of 8 (316 Views)

Thank You Grant

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