I assume this has to be done on vodafone's end but I've been trying to get in touch with someone for the last hour. but still waiting. Is there any online chat to talk about this?
Please use the search bar at the top of the community board - the result link is: https://community.vodafone.co.nz/t5/Vodafone-TV-SKY/Vodafone-TV-error-SA0005/m-p/216672/highlight/tr...
I did use the search bar and I came with the same result.
Note that I followed the suggestion and trying to get advise from the helpdesk for the last 2hours now.