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no vodafone tv since april 16

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Posts: 3
Registered: ‎29-04-2019
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no vodafone tv since april 16

by MarkMills Starter Poster
Message 1 of 7 (884 Views)

hi had no vodafone tv in 13 days. no support, no reply to my emails, no reply to messenger. am speaking to someone based in india i assume as i type this and put on hold for the upteenth time. the way you people ignore your customers is plain rude, keep getting told you're sending me a new box that never arrives! 

Staff
Posts: 22
Registered: ‎08-03-2019

Re: no vodafone tv since april 16

by Staff TheresaMalloy Staff
Message 2 of 7 (855 Views)

Hi Mark,


Sorry to hear you are having issues getting your new TV box.  This is definitely not what we would expect to happen.  Please let me know your account number and more than happy to follow this up.

 

Private Message me if you like.


Thanks


Theresa

Starter Poster
Posts: 3
Registered: ‎29-04-2019

Re: no vodafone tv since april 16

by MarkMills Starter Poster
Message 3 of 7 (783 Views)

Yup after 17 days finally got hooked up again by a nice chap called William. He was able to do it instantly and said something about the new box not being provisioned correctly from there end. Says it all really, can't understand why it took so long when I was initially told 72 hours and communicated in several different ways including this format with numerous vodafone employees. Good things come to those who wait.

Starter Poster
Posts: 4
Registered: ‎06-05-2019

Re: no vodafone tv since april 16

by EBUMANA Starter Poster
Message 4 of 7 (777 Views)

This is very similar to me , iam still waiting for 7 weeks for my new box to arrive

Pathetic service from VF.

Staff
Posts: 22
Registered: ‎08-03-2019

Re: no vodafone tv since april 16

by Staff TheresaMalloy Staff
Message 5 of 7 (644 Views)

Hi There,

 

Please let us know your details in a private message and I will have this investigated.


Sorry to hear this is an issue for you.


Thanks


Theresa

Starter Poster
Posts: 2
Registered: ‎09-05-2019

Re: no vodafone tv since april 16

by JackyTao Starter Poster
Message 6 of 7 (745 Views)

vodafone sent me the tv box on 29th of April, but never received. complained but still not coming.

Staff
Posts: 22
Registered: ‎08-03-2019

Re: no vodafone tv since april 16

by Staff TheresaMalloy Staff
Message 7 of 7 (642 Views)

Hi There,

 

Please let us know your details in a private message and I will have this investigated.


Sorry to hear this is an issue for you.


Thanks


Theresa

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