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connection lost

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Starter Poster
Posts: 7
Registered: ‎04-05-2020

connection lost

by dayone Starter Poster
Message 1 of 5 (86 Views)
we have no uhf ariel so got Vodafone tv. from day one, every single time when changing channel the message displays connection is lost. i have paired the remote. we have orcon super fast fibre internet. i have to unplug and replug it back in just to change the channel. sometime turning the box off then back on with the remote reconnects. im so very dissapointed and frustrated and i see there is a lot of other customers who feel the same. is there a permanant fix? can an expert advise? or do i just live with it and sold a bad product. im so dissapointed by Vodafone tv and ive only just bought it.
Posted from Samsung SM-J530Y
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Staff
Posts: 613
Registered: ‎21-04-2014

Re: connection lost

by Staff grantt Staff
Message 2 of 5 (83 Views)

Hi @dayone 

 

Can you please send me a private message with your registered email address at vtv.nz  (I assume this is standalone?) and I will do my best to help.

 

Thanks

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Starter Poster
Posts: 7
Registered: ‎04-05-2020

Re: connection lost

by dayone Starter Poster
Message 3 of 5 (81 Views)
hi grantt i dont understand wgat your asking me to do with my email addeess or how to private message you but am gratefull you have made contact. each time i cgange channel connection is lost. please help
Posted from Samsung SM-J530Y
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Starter Poster
Posts: 7
Registered: ‎04-05-2020

Re: connection lost

by dayone Starter Poster
Message 4 of 5 (76 Views)
sorry for spelling mistakes. thanks for you time. i dont know how to do what your asking, with my email address or send a private message or know what stand alone means. we have one vtv box.
connection is lost each time i change the channel.
do you have,
any permanant fix, ie, no more unplugging and re plugging back in or turning off and on by the remote? regards.
Posted from Samsung SM-J530Y
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Staff
Posts: 613
Registered: ‎21-04-2014

Re: connection lost

by Staff grantt Staff
Message 5 of 5 (73 Views)

I have sent you a message @dayone  
Look for the 'envelope' icon at the top of your screen and click on it.

 

Cheers,

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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