22-02-2020 10:10 PM
Since the last update every day when we turn on vodafone tv we get a black screen.and the only way to get it working is to turn power off . After we do this it will work fine. can be turned off and restarted no problems , untill the next day then we have to turn power off again. and so on and so on.
23-02-2020 03:54 AM
Can you please confirm you are using the supplied cable that came with the STB?
If you are, could you please try forcing the STB to 720p and see if this resolves the issue?
23-02-2020 10:02 PM - edited 23-02-2020 10:04 PM
Running throught amp so there are two HDMI cables being used
All worked fine until update..
The unit started up today straight into a program , not the menu screen.
But when we try to go to recordings the screen goes black.
A restart fixed this.
Will try again tomorrow
24-02-2020 09:40 AM
Ok, first step.. Can you ensure the supplied HDMI cable is what is plugged into the AMP from the STB?
If this doesnt work.. please try forcing the STB to 720p.
03-05-2020 11:47 AM
Every Morning on my Samsung 4K TV I have to restart my vodafone TV because It has frozen and the screen is black.I have 2 vTV units and when I interchange them they both have the same problem.I have looked through pervious replies and have restet the resolution on the VTV back to 720, this solves the problem.Why would I want to set My VTV to a lower resolution on a Hi qualityy TV.Is there another update due to fix this problem. The VTV work fine on an older model samsung tv with a resolution 1080p.
Is there a permanent solution.
14-05-2020 09:53 AM
@grantt are we able to send you a message if we are getting the same issue? I can try to get someone on the phone but thought you might be able to help first
14-05-2020 10:50 AM
23-02-2020 02:21 PM
23-02-2020 03:09 PM
Interesting. I will test this setting reverting back to full res.
You didn't answer if you are using the hdmi cable that came with the set top box?
24-02-2020 06:53 AM - edited 24-02-2020 06:53 AM
I can confirm that this does happen. I checked today after one of our units black screened.
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