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black screen since update

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Starter Poster
Posts: 9
Registered: ‎14-09-2017

Re: black screen since update

by kaybee Starter Poster
Message 11 of 22 (1,099 Views)

No issues with the new update here.  It loads with the 1080p and no black screen problems.

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Starter Poster
Posts: 5
Registered: ‎20-02-2020

Re: black screen since update

by StephenEdmundson Starter Poster
Message 12 of 22 (1,081 Views)

Update started today straight into program 

but when you try to go to recorded programs you get a black screen.

When you back out of it the black screen goes away until you try to go back into recordings.

They are there because if you blindly select it willrun a show.

 

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Posts: 9
Registered: ‎14-09-2017

Re: black screen since update

by kaybee Starter Poster
Message 13 of 22 (1,049 Views)

I just tried going into my recorded programs to see if the same thing happened to me but it all worked fine. 

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Posts: 5
Registered: ‎20-02-2020

Re: black screen since update

by StephenEdmundson Starter Poster
Message 14 of 22 (780 Views)

Ok  as far as i can tell original hdmi cable is connected between stb and amp.

System now starting up no black screen untill you try and go to recordings.

A restart fix's this even if you power every thing off and turn on again.it will work untill the next day.

And i think it is returning to 1020p .because i changed it to 720p yesterday but today it back on 1020p.

Regards Steve.

 

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Staff
Posts: 649
Registered: ‎21-04-2014

Re: black screen since update

by Staff grantt Staff
Message 15 of 22 (758 Views)

@StephenEdmundson 

 

Can you please send me a PM with your Household ID or set top box serial number?


Thanks

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Posts: 5
Registered: ‎03-05-2020

Re: black screen since update

by LynHarris Starter Poster
Message 16 of 22 (654 Views)

Hi Grant I am having the same issue on my 4k TV ,I have reduced the VTV resolution but as previously noted it returns to black screen and higher resolution the next day.please note my earlier post today 5 May 2020.

cheers

Lyn 

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Staff
Posts: 649
Registered: ‎21-04-2014

Re: black screen since update

by Staff grantt Staff
Message 17 of 22 (645 Views)

Hi @LynHarris 

 

Please private message me with your account number and contact phone number and I will call you today to troubleshoot.

 

Cheers

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Starter Poster
Posts: 2
Registered: ‎07-05-2020

Re: black screen since update

by SteveB1 Starter Poster
Message 18 of 22 (620 Views)

Hi guys,

 

Can you post what the solution is to this issue? We're having the exact same problem. Each new day after the tv has been off we get the black screen and have to unplug the box and plug it in again. Had tried the change to 720 as had been suggested but have the same issue of it automatically being reset to 1080 each day.

 

Cheers

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Posts: 5
Registered: ‎20-02-2020

Re: black screen since update

by StephenEdmundson Starter Poster
Message 19 of 22 (587 Views)

The problem i was having is due to me running hdmi throught my amp . when i run hdmi cable direct from vodafone tv direct to tv the problem goes away..

And run optical cable audio from tv to amp for suround sound.

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Posts: 2
Registered: ‎07-05-2020

Re: black screen since update

by SteveB1 Starter Poster
Message 20 of 22 (581 Views)

Thanks Stephen, there is nothing remotely special about my setup - direct to TV and modem using the hdmi and ethernet cables provided in the box. And my TV is 1080P so no reason why I should need to change the setting to 720 anyway. Have reset twice and that hasn't helped. And there are no updates pending. So I'll drect message Grant as Lyn suggested and se how I get on.  If I get a solution I'll post it back here in case anybody else has the same.

Thanks everyone who has responded.

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