Vodafone TV & SKY

[Vodafonetv2020]

I have no problems with my VodafoneTv, however my Tv2 cannot record or rewind when it was working perfectly last week?

[SueCo]

I have the same problem. In a way it is good to know it is not only me. Talked to Vodafone via online Chat last night but they could not help after it was after 8p,.  Will try again now. 

[SueCo]

I spoke to someone at Vodafone this afternoon, finally, after initially being patched through to Sky. I had to ring back and press different buttons. Was talked through the factory reset, and pulled out and replaced leads, but it did not make a difference.  I am getting a call back in 24 hours to see if the issue has resolved. I have lost rewind and record of all TV2 channels, and the news on THREE.  TV1 seems to be ok. 

[grantt]

This was a metadata ingest issue and was resolved last night.

[SueCo]

Many thanks for replying Grantt :-)  Much appreciated, although I am not sure what a megadata ingest is.  Also nice to know someone from Vodafone looks at this forum occasionally. Now if we could also get the Newshub 4.30 news on TV3 to rewind back to the start that would also be great.