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VodafoneTV Set box connecting to 5.1 Surround Sound Receiver System

whergy
Starter Poster
whergy
Posts: 2
Registered: ‎24-04-2018

VodafoneTV Set box connecting to 5.1 Surround Sound Receiver System
by whergy Starter Poster

‎24-04-2018 02:50 PM

Message 1 of 26 (3,349 Views)

I have 2 TVs connected to Surround sound systems. Since I have connected the vodafone set top box I have not been able to get the sound system working. Both Tvs & Surround systems have ARC. I have followed Manufacturer instructions for TVs and receivers and still can't get it to work. I bought a couple of  audio/optical cables to connec the vodafne box with the receiver - still not working. Have jumped on line to try & figure it. Any ideas & suggetions are welcome.

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Business Ninja Adept Business Ninja Adept
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sebastianbd
Posts: 1,961
Registered: ‎30-09-2014

Re: VodafoneTV Set box connecting to 5.1 Surround Sound Receiver System
by Business Ninja Adept Business Ninja Adept Business Ninja Adept

‎25-04-2018 02:12 AM

Message 2 of 26 (3,328 Views)

Hi @whergy

 

Taking from http://community.vodafone.co.nz/t5/Vodafone-TV-SKY/PCM-only-frpm-VFTV/m-p/218764#M4513 6 weeks ago, DD / 5.1 is not currently supported on VTV. 

 

@grantt is that still the case? 

 

If so @MikeHales this page http://help.vodafone.co.nz/app/answers/detail/a_id/28686/~/current-vs-legacy-service-comparison-%7C-... will need to be updated as it advises DD 5.1 is available on both new VTV and legacy VTV

 

Best Regards, 

Sebastian

NOC Engineer | Vodafone NZ
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Staff grantt
Staff
grantt
Posts: 389
Registered: ‎21-04-2014

Re: VodafoneTV Set box connecting to 5.1 Surround Sound Receiver System
by Staff grantt Staff

‎26-04-2018 08:52 AM

Message 3 of 26 (3,293 Views)

@sebastianbd Correct.

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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whergy
Starter Poster
whergy
Posts: 2
Registered: ‎24-04-2018

Re: VodafoneTV Set box connecting to 5.1 Surround Sound Receiver System
by whergy Starter Poster

‎28-04-2018 06:50 AM

Message 4 of 26 (3,270 Views)

Thanks for this information and it is helpful to know that the new VTV can work with  5.1 surround sound. How do I actually get it to work???

 

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sebastianbd
Posts: 1,961
Registered: ‎30-09-2014

Re: VodafoneTV Set box connecting to 5.1 Surround Sound Receiver System
by Business Ninja Adept Business Ninja Adept Business Ninja Adept

‎28-04-2018 06:53 AM

Message 5 of 26 (3,268 Views)
@whergy wrote:

Thanks for this information and it is helpful to know that the new VTV can work with  5.1 surround sound. How do I actually get it to work???

 

As above - DD / 5.1 is not currently supported on VTV

NOC Engineer | Vodafone NZ
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Business Ninja Adept Business Ninja Adept
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sebastianbd
Posts: 1,961
Registered: ‎30-09-2014

Re: VodafoneTV Set box connecting to 5.1 Surround Sound Receiver System
by Business Ninja Adept Business Ninja Adept Business Ninja Adept

‎28-04-2018 07:38 AM

Message 6 of 26 (3,267 Views)

@MikeHales@Loncan one of you please update that help page http://help.vodafone.co.nz/app/answers/detail/a_id/28686/~/current-vs-legacy-service-comparison-%7C-... to indicate that DD 5.1 is not available on VTV.

 

Thanks

Sebastian

NOC Engineer | Vodafone NZ
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Community Manager
Community Manager
MikeHales
Posts: 3,172
Registered: ‎02-02-2013

Re: VodafoneTV Set box connecting to 5.1 Surround Sound Receiver System
by Community Manager Community Manager

‎30-04-2018 10:10 AM

Message 7 of 26 (3,221 Views)

@sebastianbd

Thanks, has been updated.

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
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tehoro
Starter Poster
tehoro
Posts: 10
Registered: ‎17-09-2017

Re: VodafoneTV Set box connecting to 5.1 Surround Sound Receiver System
by tehoro Starter Poster

‎17-05-2018 01:43 PM

Message 8 of 26 (3,093 Views)

It really is a shame that 5.1 sound is not currently supported, and I understand there are no plans to do so.

 

Another place that may need fixing is the online setup video guide, which refers to “quality surround sound” from the optical out, 50 seconds into the video.  Nope.

 

 

Posted from Apple iPad
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Staff grantt
Staff
grantt
Posts: 389
Registered: ‎21-04-2014

Re: VodafoneTV Set box connecting to 5.1 Surround Sound Receiver System
by Staff grantt Staff

‎23-05-2018 09:41 PM

Message 9 of 26 (3,014 Views)

I can confirm that 5.1 support is planned and will be available soon.

 

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Posted from Apple iPad
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tehoro
Starter Poster
tehoro
Posts: 10
Registered: ‎17-09-2017

Re: VodafoneTV Set box connecting to 5.1 Surround Sound Receiver System
by tehoro Starter Poster

‎23-05-2018 09:44 PM

Message 10 of 26 (3,011 Views)

Thanks.  This is excellent news!

Posted from Apple iPad
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