27-02-2019 02:14 PM
27-02-2019 04:32 PM
Hi @taryn - I'm sorry that this has happened. And you're absolutely right.
If we can't supply a service to you, then we shouldn't have offered it in the first place.
This isn't an area that I know a lot about, but I'll talk to someone who does know - and get back to you.
Could I get you to PM your details to me?
That will help us to make sure that you're getting the best deal and best service possible.
And thanks for posting this. We want to give you a far better experience than this.
28-02-2019 10:14 AM
I am also concerned about the lack of service, I have emailed and phoned...was told a ‘specialistt’ would call back, they didn’t and I still can’t even sign into my Vodafone tv app... you are able to find my details and contact me by text and email when you want paying.. but can’t link my tv broadband account to my existing account which I’ve had since 2007.. and assist me in setting up my tv app. I was expecting some communication, solution, apology and compensation.. but I have received none of those things?
28-02-2019 01:03 PM
05-03-2019 09:28 AM
Thanks for passing your details to me.
I talked to someone who knows a bit more about this than I do, and here is what they asked me to pass on to you:
Apologies for your experience, this should not have happened.
We have investigated your complaint and found that we can’t be sure of providing a good Vodafone TV experience given the VDSL connection to your house does not have enough capacity.
Our normal process is to check this before offering the service, but clearly this has not happened in this case.
We are reviewing the processes used that created this error and apologise for the inconvenience caused.
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