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Vodafone tv, no sound on Netflix app

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Starter Poster
Posts: 9
Registered: ‎10-06-2018

Vodafone tv, no sound on Netflix app

by SteveLucas Starter Poster
Message 1 of 5 (2,040 Views)

Can a Vodafone tv  tech guy call me,

Netflix app on Vodafone tv has no sound , other apps have sound,

Spoke to some indian guy from vodafone and that was just a waste of time,..

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Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Vodafone tv, no sound on Netflix app

by MikeHales Retired Staff
Message 2 of 5 (2,034 Views)

@SteveLucas

Have you checked the Netflix site, can you get sound through their website?

m

Product Owner AI & Automated Support
Vodafone New Zealand
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Starter Poster
Posts: 9
Registered: ‎10-06-2018

Re: Vodafone tv, no sound on Netflix app

by SteveLucas Starter Poster
Message 3 of 5 (1,993 Views)

sound through the web site is good , have unplugged and restarted vodafone tv box and also reset the settings for the vodafone tv box , nothing has improved my issue,

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Staff
Posts: 624
Registered: ‎21-04-2014

Re: Vodafone tv, no sound on Netflix app

by Staff grantt Staff
Message 4 of 5 (2,033 Views)

Hi @SteveLucas

 

Have you tried a power cycle of the set top box?

 

That is, unplug the power cord, then plug back in (not the power button on the set top box)

 

Cheers,

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Posted from Apple iPad
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Starter Poster
Posts: 9
Registered: ‎10-06-2018

Re: Vodafone tv, no sound on Netflix app

by SteveLucas Starter Poster
Message 5 of 5 (1,991 Views)

as the above post,

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