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Vodafone tv app playback not working in galaxy s9?

Starter Poster
Posts: 5
Registered: ‎19-09-2014

Vodafone tv app playback not working in galaxy s9?

by sachhyun Starter Poster
Message 1 of 6 (217 Views)

I can not watch any subscribed channel using Vodafone tv app since last saturday. I tried wifi and my 4g data but it keeps saying

"Sorry we can't play this content at the moment. Please try again later (mv 1851 or mv1803)"

 

I tried with my wife's apple phone and it worked ok

Is there any issue with android or samsung phone?

 This is so annoying and frustrating!!!

 

Posted from Generic Android 2.0
Business Ninja Adept
Posts: 1,963
Registered: ‎30-09-2014

Re: Vodafone tv app playback not working in galaxy s9?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 6 (206 Views)

No issue playing back on Android / Samsung handset here.

 

Have you tried

 

- Restarting phone

- Logging in / out from the app

- Clearing app data / cache

- Reinstalling app

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 5
Registered: ‎19-09-2014

Re: Vodafone tv app playback not working in galaxy s9?

by sachhyun Starter Poster
Message 3 of 6 (204 Views)
Hmm
I tried you mentioend above but still no luck
Is there any other way?
Or is there any issue after update? I think my phone(sam sung/android) has been updated last friday?
Posted from Generic Android 2.0
Business Ninja Adept
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Registered: ‎30-09-2014

Re: Vodafone tv app playback not working in galaxy s9?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 6 (201 Views)

So reinstalling the VodafoneTV app did not fix it either?

 

I suggest you call and get a fault ticket logged them so team can investigate this.

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 5
Registered: ‎19-09-2014

Re: Vodafone tv app playback not working in galaxy s9?

by sachhyun Starter Poster
Message 5 of 6 (199 Views)
What number can i use in this case?
Posted from Generic Android 2.0
Business Ninja Adept
Posts: 1,963
Registered: ‎30-09-2014

Re: Vodafone tv app playback not working in galaxy s9?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 6 (197 Views)

https://www.vodafone.co.nz/contact/#tv

NOC Engineer | Vodafone NZ
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