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Vodafone tv app playback not working in galaxy s9?

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Posts: 3
Registered: ‎03-03-2018

Re: Vodafone tv app playback not working in galaxy s9?

by Mikefromwgtn Starter Poster
Message 11 of 14 (248 Views)
Is there any way that you can attempt this fix without having to call the support line? It seemed to stop working for me after I upgraded my Note9 to Android Pie.
Posted from Generic Android 2.0
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Posts: 2
Registered: ‎06-04-2019

Re: Vodafone tv app playback not working in galaxy s9?

[ Edited ]
by NealPipe Starter Poster
Message 12 of 14 (245 Views)

SAME HAPPEN TO ME WHEN UPADTED TO PIE WAS WORKING UP TIL THEN-----YOU COULD TRY SIGNING OUT OF APP AND SIGN IN AGAIN IF NOT TRY CLEARING THE CACH FOR THE APP IF NOT AND UNINSTALLING APP AND REINSTALLING BUT THIS DID NOT WORK FOR ME HAD TO RING SUPPORT TO DEREGISTER MY PHONE  RESET IT THEN IT WORKED STRAIGHT AWAY TELL THEM TO DO THIS AND SHOULD WORK FOR YOU ALSO BY 

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Posts: 3
Registered: ‎03-03-2018

Re: Vodafone tv app playback not working in galaxy s9?

by Mikefromwgtn Starter Poster
Message 13 of 14 (213 Views)

Have just spoken to support who wern't aware of the issue.  They did however tell me that you can deregister the device yourself through the Customer Zone; within your account, under Vodafone TV, select Manage my vodafone tv devices and delete the smart phone that is not working.  Re login to the app on your phone and it works!

 

I had also tried deleting cache and reinstalling the app - which didn't work.

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Posts: 4
Registered: ‎13-09-2016

Re: Vodafone tv app playback not working in galaxy s9?

by whytebd Starter Poster
Message 14 of 14 (176 Views)
Thanks, that worked for me too...
Posted from Generic Android 2.0
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