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Vodafone tv app playback not working in galaxy s9?

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Posts: 7
Registered: ‎19-09-2014

Vodafone tv app playback not working in galaxy s9?

by sachhyun Starter Poster
Message 1 of 14 (1,308 Views)

I can not watch any subscribed channel using Vodafone tv app since last saturday. I tried wifi and my 4g data but it keeps saying

"Sorry we can't play this content at the moment. Please try again later (mv 1851 or mv1803)"

 

I tried with my wife's apple phone and it worked ok

Is there any issue with android or samsung phone?

 This is so annoying and frustrating!!!

 

Posted from Generic Android 2.0
Business Ninja Adept
Posts: 1,970
Registered: ‎30-09-2014

Re: Vodafone tv app playback not working in galaxy s9?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 14 (1,297 Views)

No issue playing back on Android / Samsung handset here.

 

Have you tried

 

- Restarting phone

- Logging in / out from the app

- Clearing app data / cache

- Reinstalling app

NOC Engineer | Vodafone NZ
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Posts: 7
Registered: ‎19-09-2014

Re: Vodafone tv app playback not working in galaxy s9?

by sachhyun Starter Poster
Message 3 of 14 (1,295 Views)
Hmm
I tried you mentioend above but still no luck
Is there any other way?
Or is there any issue after update? I think my phone(sam sung/android) has been updated last friday?
Posted from Generic Android 2.0
Business Ninja Adept
Posts: 1,970
Registered: ‎30-09-2014

Re: Vodafone tv app playback not working in galaxy s9?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 14 (1,292 Views)

So reinstalling the VodafoneTV app did not fix it either?

 

I suggest you call and get a fault ticket logged them so team can investigate this.

NOC Engineer | Vodafone NZ
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Posts: 7
Registered: ‎19-09-2014

Re: Vodafone tv app playback not working in galaxy s9?

by sachhyun Starter Poster
Message 5 of 14 (1,290 Views)
What number can i use in this case?
Posted from Generic Android 2.0
Business Ninja Adept
Posts: 1,970
Registered: ‎30-09-2014

Re: Vodafone tv app playback not working in galaxy s9?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 14 (1,288 Views)

https://www.vodafone.co.nz/contact/#tv

NOC Engineer | Vodafone NZ
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Posts: 4
Registered: ‎13-09-2016

Re: Vodafone tv app playback not working in galaxy s9?

by whytebd Starter Poster
Message 7 of 14 (1,082 Views)

Did you fix this? 

 

My app just started giving mv1803 error on everything.

 

Used to work. Phone did update to Android 9 today. Have re installed app but still not working.

Posted from Generic Android 2.0
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Posts: 4
Registered: ‎04-04-2019

Re: Vodafone tv app playback not working in galaxy s9?

by JUDAH Starter Poster
Message 8 of 14 (981 Views)

I have same issue and haven't resolved it yet. Frustrating 

Posted from Generic Android 2.0
Starter Poster
Posts: 7
Registered: ‎19-09-2014

Re: Vodafone tv app playback not working in galaxy s9?

by sachhyun Starter Poster
Message 9 of 14 (966 Views)
Hi call vodafone
Mine solved
My issue was somehow vodafone tv app have added too many devices so when i called vodafone the guy default all the settings for me
Posted from Generic Android 2.0
Starter Poster
Posts: 2
Registered: ‎06-04-2019

Re: Vodafone tv app playback not working in galaxy s9?

by NealPipe Starter Poster
Message 10 of 14 (908 Views)

called vodafone they defaulted all the settings for me as well works now

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