Vodafone TV & SKY

[sachhyun]

I can not watch any subscribed channel using Vodafone tv app since last saturday. I tried wifi and my 4g data but it keeps saying

"Sorry we can't play this content at the moment. Please try again later (mv 1851 or mv1803)"

I tried with my wife's apple phone and it worked ok

Is there any issue with android or samsung phone?

 This is so annoying and frustrating!!!

[sebastianbd]

No issue playing back on Android / Samsung handset here.

Have you tried

- Restarting phone

- Logging in / out from the app

- Clearing app data / cache

- Reinstalling app

[sachhyun]

Hmm
I tried you mentioend above but still no luck
Is there any other way?
Or is there any issue after update? I think my phone(sam sung/android) has been updated last friday?

[sebastianbd]

So reinstalling the VodafoneTV app did not fix it either?

I suggest you call and get a fault ticket logged them so team can investigate this.

[sachhyun]

What number can i use in this case?

[sebastianbd]

https://www.vodafone.co.nz/contact/#tv

[whytebd]

Did you fix this? 

My app just started giving mv1803 error on everything.

Used to work. Phone did update to Android 9 today. Have re installed app but still not working.

[JUDAH]

I have same issue and haven't resolved it yet. Frustrating 

[sachhyun]

Hi call vodafone
Mine solved
My issue was somehow vodafone tv app have added too many devices so when i called vodafone the guy default all the settings for me

[NealPipe]

called vodafone they defaulted all the settings for me as well works now