07-10-2019 09:47 PM
I have an issue with my Vodafone tv remote, Ive fitted 2 different IR extenders and both do the same thing, i can use volume up down, change inputs etc, But cannot move channels around within the menu. Remote works fine without IR extenders with front of cabinet open and box exposed.
08-10-2019 08:47 AM
@Duntee interesting puzzle.
Q1: Why are you using IR extenders? Is it simply so you can use your remote in the same room as TV but have the STB out of line of sight?
Q2: How long have you had your Vodafone TV and is it bundled with Vodafone broadband?
08-10-2019 09:45 AM
08-10-2019 11:53 AM
@Duntee next test will be to note the channel the TV is on, turn the TV off using TV remote, change the channel and turn the TV back on again. Did the channel change?
09-10-2019 09:26 AM
@Duntee if you please send me the details of the IR extenders you are using. We'll try to reproduce here.
If you PM your account details we can contact you directly to progress
09-10-2019 09:31 AM
10-10-2019 03:03 PM
@Duntee we tested this and were able to recreate your problem using the Digitech USB Infrared Remote Control Extender – AR-1834 ($22.90)
The problem is that the STB operates at 36 KHz and the technical specification of the IR extender is 38KHz - 56 KHz. The other IR extender you tried is in the same range.
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