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Vodafone Tv IR extender issue

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Posts: 14
Registered: ‎13-12-2011

Vodafone Tv IR extender issue

by Duntee Starter Poster
Message 1 of 16 (362 Views)

Hi guys, 

 

I have an issue with my Vodafone tv remote, Ive fitted 2 different IR extenders and both do the same thing, i can use volume up down, change inputs etc, But cannot move channels around within the menu. Remote works fine without IR extenders with front of cabinet open and box exposed.

 

Any ideas?????

Contributor
Posts: 127
Registered: ‎30-09-2019

Re: Vodafone Tv IR extender issue

by Contributor JamRam Contributor
Message 2 of 16 (344 Views)

@Duntee interesting puzzle. 

 

Q1: Why are you using IR extenders? Is it simply so you can use your remote in the same room as TV but have the STB out of line of sight?

 

Q2: How long have you had your Vodafone TV and is it bundled with Vodafone broadband?

Starter Poster
Posts: 14
Registered: ‎13-12-2011

Re: Vodafone Tv IR extender issue

by Duntee Starter Poster
Message 3 of 16 (340 Views)
Yes STB is inside cabinet. Just want it hidden without having door of cabinet open all the time.
Had vodafone tv about 6 months, yes it’s bundled
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Contributor
Posts: 127
Registered: ‎30-09-2019

Re: Vodafone Tv IR extender issue

by Contributor JamRam Contributor
Message 4 of 16 (330 Views)

@Duntee next test will be to note the channel the TV is on, turn the TV off using TV remote, change the channel and turn the TV back on again. Did the channel change?

Starter Poster
Posts: 14
Registered: ‎13-12-2011

Re: Vodafone Tv IR extender issue

by Duntee Starter Poster
Message 5 of 16 (296 Views)
Hi mate, tried that and no the channel did not change.
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Posts: 127
Registered: ‎30-09-2019

Re: Vodafone Tv IR extender issue

by Contributor JamRam Contributor
Message 6 of 16 (293 Views)

@Duntee if you please send me the details of the IR extenders you are using. We'll try to reproduce here.

If you PM your account details we can contact you directly to progress

Starter Poster
Posts: 14
Registered: ‎13-12-2011

Re: Vodafone Tv IR extender issue

by Duntee Starter Poster
Message 7 of 16 (291 Views)
It is a match master 34MM-IRKIT-W extender kit I am currently using.
The first one I bought was this : https://www.jaycar.co.nz/usb-ir-extender-kit/p/AR1834

Same result with either

Thanks so much for the help
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Contributor
Posts: 127
Registered: ‎30-09-2019

Re: Vodafone Tv IR extender issue

by Contributor JamRam Contributor
Message 8 of 16 (281 Views)
Have PM’d you with more details to progress
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Contributor
Posts: 127
Registered: ‎30-09-2019

Re: Vodafone Tv IR extender issue

by Contributor JamRam Contributor
Message 9 of 16 (208 Views)

@Duntee we tested this and were able to recreate your problem using the Digitech USB Infrared Remote Control Extender – AR-1834 ($22.90)

 

The problem is that the STB operates at 36 KHz and the technical specification of the IR extender is 38KHz - 56 KHz. The other IR extender you tried is in the same range. 

 

 

Starter Poster
Posts: 14
Registered: ‎13-12-2011

Re: Vodafone Tv IR extender issue

by Duntee Starter Poster
Message 10 of 16 (206 Views)
Oh that’s good detective work guys!

What would you recommend I do?
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