Vodafone TV & SKY

[MikeHales]

Vodafone TV has had an intermittent freezing issue for some weeks now and I wanted to personally apologise to any customers who have experienced this. 

We recently undertook a major upgrade to the Vodafone TV platform to enable us to launch new features in the future that customers have been asking for, such as visual fast forward and rewind. 

The freezing issue began following this upgrade.  We now understand what is causing the freezing, which is a key step to resolving it. 

In the interim, you can fix the freezing issue temporarily by changing the channel up or down, or switching the power on and off.  I want to reassure customers that the team are working on a permanent solution to this as an urgent priority 7 days a week. 

We want customers to have a great experience with Vodafone TV and apologise again for any disruption to your TV viewing. 

[Dave_McLean]

Thanks Mike/Hamish.  It's much earier to live with when we know something is being done to fix it.

[sikcapri]

Nice to have an official response, and also nice to know it's an provider side infrastructure issue, not a customer side hardware/STB issue. Thanks for the info!

[JoBowers]

But this has been happening for months and months.  We have to restart everything to get it back to normal.  Absolutely no point in phoning Vodafone to be on hold for 45 mins.

[neillo1]

https://www.stuff.co.nz/entertainment/tv-radio/108403612/vodafone-apologises-for-faulty-television-s...

Compensation on a case by case basis - what's the criteria?

[PhilClark]

Thanks for the update.

[neillo1]

And if you go here:  https://www.facebook.com/vodafoneNZ/      looks like they keep on asking people that complain to private message them. Are these people getting a resolution/discount or something? Amazing that the issue is so widespread yet no known date of resolution.

[MikeHales]

No we are getting private details such as account etc to check on their setup.

Cheers 

m

[Ian3]

Freezing getting worst by the day,if not sorted soon may cancel my service 😡😡

[Yp8ryjw8479T]

I wonder if the problem I am having is releated.

I just installed a VTV box.

After running for a 10 minutes it rebooted itself a couple of times, then powered itself down.

Now when I power it up it does the same.

I'm not clear what services this box is supposed to offer, From the brief glimpse I got before it started playing up it seemed like a Freeview or smart TV alternative with fewer channels, and lots of channels not subscibed to.