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Vodafone TV update from Hamish Sansom, Head of Vodafone TV

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Vodafone TV update from Hamish Sansom, Head of Vodafone TV

[ Edited ]
by MikeHales Retired Staff
Message 1 of 46 (4,596 Views)

Vodafone TV has had an intermittent freezing issue for some weeks now and I wanted to personally apologise to any customers who have experienced this. 

 

We recently undertook a major upgrade to the Vodafone TV platform to enable us to launch new features in the future that customers have been asking for, such as visual fast forward and rewind. 

 

The freezing issue began following this upgrade.  We now understand what is causing the freezing, which is a key step to resolving it. 

 

In the interim, you can fix the freezing issue temporarily by changing the channel up or down, or switching the power on and off.  I want to reassure customers that the team are working on a permanent solution to this as an urgent priority 7 days a week. 

 

We want customers to have a great experience with Vodafone TV and apologise again for any disruption to your TV viewing. 

Product Owner AI & Automated Support
Vodafone New Zealand
Posted from Apple iPad
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Re: Vodafone TV update from Hamish Sansom, Head of Vodafone TV

by Dave_McLean Starter Poster
Message 2 of 46 (4,583 Views)

Thanks Mike/Hamish.  It's much earier to live with when we know something is being done to fix it.

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Re: Vodafone TV update from Hamish Sansom, Head of Vodafone TV

by Regular Contributor sikcapri Regular Contributor
Message 3 of 46 (4,577 Views)
Nice to have an official response, and also nice to know it's an provider side infrastructure issue, not a customer side hardware/STB issue. Thanks for the info!
________________________________________________________
IT'S A TRAP!
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Re: Vodafone TV update from Hamish Sansom, Head of Vodafone TV

by Regular Poster JoBowers Regular Poster
Message 4 of 46 (4,569 Views)

But this has been happening for months and months.  We have to restart everything to get it back to normal.  Absolutely no point in phoning Vodafone to be on hold for 45 mins.

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Re: Vodafone TV update from Hamish Sansom, Head of Vodafone TV

by neillo1 Starter Poster
Message 5 of 46 (4,562 Views)
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Re: Vodafone TV update from Hamish Sansom, Head of Vodafone TV

by PhilClark Starter Poster
Message 6 of 46 (4,489 Views)

Thanks for the update.

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Re: Vodafone TV update from Hamish Sansom, Head of Vodafone TV

[ Edited ]
by neillo1 Starter Poster
Message 7 of 46 (4,367 Views)

And if you go here:  https://www.facebook.com/vodafoneNZ/      looks like they keep on asking people that complain to private message them. Are these people getting a resolution/discount or something? Amazing that the issue is so widespread yet no known date of resolution.

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Re: Vodafone TV update from Hamish Sansom, Head of Vodafone TV

by MikeHales Retired Staff
Message 8 of 46 (4,368 Views)

No we are getting private details such as account etc to check on their setup.

Cheers 

m

Product Owner AI & Automated Support
Vodafone New Zealand
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Re: Vodafone TV update from Hamish Sansom, Head of Vodafone TV

by Ian3 Starter Poster
Message 9 of 46 (4,307 Views)

Freezing getting worst by the day,if not sorted soon may cancel my service ๐Ÿ˜ก๐Ÿ˜ก

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Re: Vodafone TV update from Hamish Sansom, Head of Vodafone TV - reeboots and powers off

by Contributor Yp8ryjw8479T Contributor
Message 10 of 46 (4,276 Views)

I wonder if the problem I am having is releated.

 

I just installed a VTV box.

After running for a 10 minutes it rebooted itself a couple of times, then powered itself down.

 

Now when I power it up it does the same.

 

I'm not clear what services this box is supposed to offer, From the brief glimpse I got before it started playing up it seemed like a Freeview or smart TV alternative with fewer channels, and lots of channels not subscibed to. 

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