03-05-2020 01:34 PM
Over the last several weeks I'm constantly plagued by an error "Vodafone TV cannot play the content as the connection is lost"
I've come to the conclusion that this is a Vodafone TV service issue. Service doesn't seem fit for purpose?
Issue only ever occurs when switching from one VFTV stream to another, or back from watching a Netflix stream to VFTV stream. Never occurs mid-programme, which would be more expected for an actual internet issue? Seems like VFTV box fails to connect to the content streaming servers, channel guide is fine.
Non VFTV devices are all internet connected OK, with no issues or interruptions.
Issue occurs throughout the day, but more prevalent during evenings. We have the issue occur multiple times a day.
Netflix, lightbox, etc are never affected. When issue occurs can always happily change to another streaming service such as Netflix or lightbox. Issue may or may not occur when switching back to the VFTV channel streams.
VFTV diagnostics never show an issue. Streaming bitrate reports as nothing (i.e. field blank in System Info | Streaming Bitrate. Self Diagnostics says "no problems detected with the service".
Problem usually resolved by removing power from VFTV unit and restarting. Occasionally this doesn't work and requires a second restart. Sometimes if we wait 10 minutes and change channel, service is restored.
We're using direct wired connection, tried multiple network cables, various switch ports, direct router connection etc. All networking gear is enterprise class, not consumer kit.
Pulling and reattaching network cable never resolves issue.
Have logged calls with Vodafone and followed all advice given. Soft reset, hard reset, cable changes etc. They've even replaced the box but issue still occurring.
So, at this point we have (and are paying for) a service we can only use sometimes. It is unacceptable quality and unfit for purpose.
I'm happy to assist with troubleshooting this issue (I can see multiple connection failures to VF DNS and content servers etc originating from VFTV box through firewall logging) but the soul destroying process of calling and going through all the scripted troubleshooting steps for the umpteenth time is pointless.
04-05-2020 07:59 AM
Can you please pm me with details of your setup. Including account number (if any) and STB serial number.
25-05-2020 07:38 PM
Having the same issue but this is a brand new box purchased today and will not play any of the tv channels. Have tried resetting the box and WiFi and Ethernet but still keep getting cannot play the content as the connection is lost.
i have internet in that part of the house as I have tested with phone and laptop connected to Ethernet to my mesh and all working fine but the `TV box will not work
has anyone got any ideas
25-05-2020 08:02 PM
25-05-2020 08:33 PM
25-05-2020 09:39 PM
25-05-2020 09:46 PM
25-05-2020 09:58 PM
25-05-2020 09:58 PM
26-05-2020 03:55 PM
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