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Vodafone TV starts dropping frame rate and becomes jerky at around 6pm

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Posts: 10
Registered: ‎03-03-2020

Re: Vodafone TV starts dropping frame rate and becomes jerky at around 6pm

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by DeanMcMillan Starter Poster
Message 11 of 28 (421 Views)

The issue is there for me as well.  We tend to get to around 7pm and the box just stops outputting a picture.  Interestingly if you restart the box and rewind to see what you missed, the same issue happens (is this an issue with the source content?).

 

Highly annoying and I think I'll be taking mine back to Noel Leemings unless Vodafone can't come up with a solution fast.  I'll also be telling all and sundry what a lousy experience the VTV has been, it most certainly does not live up to the hype.  Maybe they spent all their money on the marketing and TV ads instead of making sure the product was fit for purpose?

 

Edit:  Does anyone from Vodafone even read these posts?  I haven't seen a single Vodafone representative reply for a decent chunk of time....

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Registered: ‎22-11-2017

Re: Vodafone TV starts dropping frame rate and becomes jerky at around 6pm

by neillo1 Starter Poster
Message 12 of 28 (381 Views)

So emailed Jason Paris re a number of issues and asked: 

It would be good to get some sort of update or even acknowledgement from Vodafone into the issue of TV freezing momentarily and then restarting. Has been going on for a few months now.

You have this forum available yet little input from Vodafone. Overall a great product (TV) but could be better. Issues such as freezing/rewind not working consistently/programme length cuts out when watching on delay

 

His reply today:

Thanks for taking the time out to send me this email. I appreciate it. I know how frustrating it can be to have a tech issue- especially with something as important as your TV! So please accept my apologies for some of your experiences to date I’ll get the team to look into this now for you. Thanks for your ongoing patience and support.

Please don’t hesitate to get in contact if I can help in the future. Stay well.

 

Let's wait and see......

 

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Re: Vodafone TV starts dropping frame rate and becomes jerky at around 6pm

by Gregws Starter Poster
Message 13 of 28 (376 Views)
Thanks neillo, fingers crossed for sure
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Registered: ‎10-10-2009

Re: Vodafone TV starts dropping frame rate and becomes jerky at around 6pm

by Contributor LifeSteala Contributor
Message 14 of 28 (367 Views)

That's awesome neillo. Hopefully this gets resolved.

 

Would be nice if Vodafone monitored the community forum too.

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Registered: ‎31-08-2020

Re: Vodafone TV starts dropping frame rate and becomes jerky at around 6pm

by CHCHguy Starter Poster
Message 15 of 28 (333 Views)

I emailed most of these comments to Customer Service and they have decided to send me a new Voda TV box. Will see if that makes any difference.

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Registered: ‎16-04-2019

Re: Vodafone TV starts dropping frame rate and becomes jerky at around 6pm

by GregS Starter Poster
Message 16 of 28 (324 Views)

After seeing this problem quite regularly for a few weeks, I now haven't noticed it at all for about a week or so.  

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Registered: ‎21-05-2019

Re: Vodafone TV starts dropping frame rate and becomes jerky at around 6pm

by ChrisSkilton Starter Poster
Message 17 of 28 (275 Views)
Yeah I've also noticed an improvement over the last few days.
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Re: Vodafone TV starts dropping frame rate and becomes jerky at around 6pm

by Gregws Starter Poster
Message 18 of 28 (269 Views)
After 7:30pm on TV 1, it's occurred 2 times in last half hour
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Re: Vodafone TV starts dropping frame rate and becomes jerky at around 6pm

by Gregws Starter Poster
Message 19 of 28 (265 Views)
And crashed during 7days on tv3 at about 8:48pm. **bleep**s getting more and more frustrating
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Re: Vodafone TV starts dropping frame rate and becomes jerky at around 6pm

by HeathGullery Starter Poster
Message 20 of 28 (244 Views)

This is still occurring several times a day, it really is terrible service affecting alot of customers.  Come on Vodafone, get your techs working on this.  I came over from a Telstraclear T-box a few months ago to the Vodafone TV Box, and so far its been a giant step backwards in reliability.  Not really happy.

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