12-05-2020 11:48 AM - edited 12-05-2020 11:49 AM
Hi @grantt , for me the VF box is connected via wired ethernet.
12-05-2020 03:30 PM
Can you please tell me your TV make and model numbers, also post a photo showing the face of the HDMI cable in use.
If you could also please confirm if plugged direct into the TV and which HDMI port is in use?
14-05-2020 07:56 PM
Thanks for your message and sorry for the delay. I'm using a 2012 Samsung 55 inch smart TV (model UA55ES6200). I'm not sure how to attach pics but the HDMI cable is PUDNEY brand and connects the back of the VF box to the side-rear HDMI port of the TV. I also tried a different cable that was plugged to the rear facing HDMI port. Similar problem.
15-05-2020 01:38 PM
Can you please try the STB with the HDMI cable that came with it?
It will look like either of the below.
Also please try it with the supplied cable plugged into HDMI 2.
15-05-2020 04:13 PM
Thanks @grantt . I might have already tried this but will re-check on Sunday (away until then).
15-05-2020 01:41 PM - edited 15-05-2020 03:35 PM
@wre1991As above posts.. please check you are using the supplied cable (pictured in post above). What is the make and model of your TV.
Note for all.. If you are plugging other equipment between the set top box and TV, please let me know this also.
12-05-2020 05:56 PM
15-05-2020 01:39 PM
@bosha_22What make and model is your TV?
15-05-2020 01:52 PM
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