Reply

Vodafone TV sound cutting out every 30 secs to 2 mins

Highlighted
Regular Poster
Posts: 15
Registered: ‎28-10-2017

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

[ Edited ]
by Regular Poster mpnash Regular Poster
Message 11 of 27 (254 Views)

Hi @grantt , for me the VF box is connected via wired ethernet.

 

Highlighted
Starter Poster
Posts: 14
Registered: ‎02-04-2019

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by wre1991 Starter Poster
Message 12 of 27 (248 Views)

We are also still having this issue, connect via ethernet, extremely frustrating!

Highlighted
Staff
Posts: 646
Registered: ‎21-04-2014

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by Staff grantt Staff
Message 13 of 27 (237 Views)

Hi @mpnash @wre1991 

 

Can you please tell me your TV make and model numbers, also post a photo showing the face of the HDMI cable in use.

If you could also please confirm if plugged direct into the TV and which HDMI port is in use?

 

Thanks

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Highlighted
Regular Poster
Posts: 15
Registered: ‎28-10-2017

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by Regular Poster mpnash Regular Poster
Message 14 of 27 (204 Views)

Hi @grantt,

 

Thanks for your message and sorry for the delay. I'm using a 2012 Samsung 55 inch smart TV (model UA55ES6200). I'm not sure how to attach pics but the HDMI cable is PUDNEY brand and connects the back of the VF box to the side-rear HDMI port of the TV. I also tried a different cable that was plugged to the rear facing HDMI port. Similar problem.

Highlighted
Staff
Posts: 646
Registered: ‎21-04-2014

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by Staff grantt Staff
Message 15 of 27 (195 Views)

Hi @mpnash 

 

Can you please try the STB with the HDMI cable that came with it?


It will look like either of the below.

 

HDMI3.jpgHDMI1.jpg

 

Also please try it with the supplied cable plugged into HDMI 2.

 

Thanks

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Highlighted
Regular Poster
Posts: 15
Registered: ‎28-10-2017

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by Regular Poster mpnash Regular Poster
Message 16 of 27 (179 Views)

Thanks @grantt . I might have already tried this but will re-check on Sunday (away until then).

Cheers,

Martyn.,

 

Highlighted
Staff
Posts: 646
Registered: ‎21-04-2014

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

[ Edited ]
by Staff grantt Staff
Message 17 of 27 (193 Views)

@wre1991As above posts.. please check you are using the supplied cable (pictured in post above).  What is the make and model of your TV.

 

Note for all.. If you are plugging other equipment between the set top box and TV, please let me know this also.

 

Cheers,

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Highlighted
Starter Poster
Posts: 12
Registered: ‎10-06-2015

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by bosha_22 Starter Poster
Message 18 of 27 (228 Views)
I've been down the HDMI cable route as well, that went nowhere. Basically I had no issue then Vodafone updated their menu and bingo, sound problems.
Twice today I tried to ring up and get a new VF box and twice I was cut off with the phone person not calling me back. I tell ya, that call centre is so bloody annoying I think it's time to go back to sky.

If it's not my tv playing up, three months later it will be my internet for sure.
Posted from Generic Android 2.0
Highlighted
Staff
Posts: 646
Registered: ‎21-04-2014

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by Staff grantt Staff
Message 19 of 27 (194 Views)

@bosha_22What make and model is your TV?

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Highlighted
Starter Poster
Posts: 12
Registered: ‎10-06-2015

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by bosha_22 Starter Poster
Message 20 of 27 (191 Views)
Samsung one from 2011. It doesn't matter now they are giving me a new box. I highly recommend others just runny up and demand a replacement box
Posted from Generic Android 2.0
Stats
  • 26 Replies
  • 24w ago
  • 534 Views
  • 2 Kudos
  • 5 Contributors