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Vodafone TV sound cutting out every 30 secs to 2 mins

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Starter Poster
Posts: 14
Registered: ‎02-04-2019

Vodafone TV sound cutting out every 30 secs to 2 mins

by wre1991 Starter Poster
Message 1 of 27 (613 Views)

Is anyone else having similar issues or know how to stop this?

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Retired Staff
Posts: 21,160
Registered: ‎06-08-2008

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by johnr Retired Staff
Message 2 of 27 (608 Views)

@wre1991  Nope 100% prefect here! If you are using Wi-Fi then test over Ethernet

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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Staff
Posts: 649
Registered: ‎21-04-2014

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by Staff grantt Staff
Message 3 of 27 (605 Views)

Hi @wre1991 

 

When did this start occurring?

 

 Can you please send me a PM?

 

Cheers

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Starter Poster
Posts: 12
Registered: ‎10-06-2015

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by bosha_22 Starter Poster
Message 4 of 27 (571 Views)

I've got the same problem, although sound drops out every 3-5 mins for me, lasts about three seconds.

Only started once the update to the menu screen occurred.

Posted from Generic Android 2.0
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Starter Poster
Posts: 14
Registered: ‎02-04-2019

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by wre1991 Starter Poster
Message 5 of 27 (556 Views)

I have sent you a PM

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Regular Poster
Posts: 15
Registered: ‎28-10-2017

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

[ Edited ]
by Regular Poster mpnash Regular Poster
Message 6 of 27 (319 Views)

Hi @grantt ,

I too have been suffering from this problem for some time now - perhaps related to the menu upgrade?  Do you have a solution?  

Many thanks.

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Starter Poster
Posts: 12
Registered: ‎10-06-2015

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by bosha_22 Starter Poster
Message 7 of 27 (550 Views)
Thanks, nothing came through though mate.
Posted from Generic Android 2.0
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Starter Poster
Posts: 12
Registered: ‎10-06-2015

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by bosha_22 Starter Poster
Message 8 of 27 (301 Views)
@mpnash you'll need to get a new box, they'll take ages to go through solutions before they realise you need a new box. There is no fix.
They will say the change your HD settings, sound settings but it makes no difference
Posted from Generic Android 2.0
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Regular Poster
Posts: 15
Registered: ‎28-10-2017

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by Regular Poster mpnash Regular Poster
Message 9 of 27 (295 Views)

Thanks @bosha_22. Guess I'd better join the phone queue...

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Staff
Posts: 649
Registered: ‎21-04-2014

Re: Vodafone TV sound cutting out every 30 secs to 2 mins

by Staff grantt Staff
Message 10 of 27 (292 Views)

@bosha_22 

 

Are you using extenders or a direct ethernet connection?

 

Cheers,

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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