27-06-2019 07:24 PM
Ive just recently set up my vodafone tv however i cannot get the remote that comes with it to work unless im standing pretty much right in front of the tv box. Ive tried changing batteries, getting new remotes from vodafone, getting a new vodafone tv box and also resetting the remote. Ive also made sure there is nothing obstructing the tv box and have tried moving the bow around to various different locations but nothig i do works. Has anyone else had this problem? Any ideas how to fix this problem?
02-07-2019 04:43 PM
Sorry to hear of this issue. It sounds like a localised interference problem, since all hardware has been swapped out.
What make/model TV do you have? Can you post a photo showing the overall location of the STB vs TV?
02-07-2019 09:58 PM
Localised Interference? I made sure to remove anything that culd be obstructing the vodafone TV box when i was using the remote? Ive attached a pic showing my tv (A samsung) and the placement of the TV box. I cant make sense of any of this so id be greatfull for any help.
02-07-2019 10:32 PM
Have you tried this on your remote?
No guarantees it will work but worth a try...
03-07-2019 10:26 AM
I suspect this is IR interference from your TV set or lighting in the room.
Can you please move the set top box to the first shelf and push it back on the shelf?
02-07-2019 06:47 AM
03-07-2019 01:06 PM
03-07-2019 02:15 PM
03-07-2019 03:39 PM
Great that resolved the issue. We've seen this in the past with the T-Box also. Too much IR interference from the TV itself. It could even be your lighting in the room (pushing it back on the shelf blocks the light directly from the STB).
Copyright © Vodafone New Zealand Ltd