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Vodafone TV is deleting our old recordings

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New Poster
Posts: 1
Registered: ‎28-07-2018

Vodafone TV is deleting our old recordings

by GlenBiddick New Poster
Message 1 of 6 (1,902 Views)

We have had Vodafone TV since December 2017 and recorded a number of programmes and movies from then.  Some of these recordings we protected as well. However, we have noticed recordings “disappearing” from our recorded programmes list. 

 

Looking today we can only go back as far as March for recorded programmes, meaning our December, January and February recordings have all disappeared. 

 

Can someone from Vodafone please explain why these recordings are being deleted without notifying us. 

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Staff
Posts: 42
Registered: ‎23-07-2018

Re: Vodafone TV is deleting our old recordings

by Staff olof Staff
Message 2 of 6 (1,835 Views)

Hi Glen, thanks for your question. 

 

Apologies if the deletion of your recordings came as a surprise to you and for any inconvenience or disruption to your viewing plans that may have caused.

 

Recordings on Vodafone TV are retained for a limited time.  One reason for this is that we only have the right to retain a copy in the cloud for a period specified by the content owner.  The expiry date can be seen within the programme synopsis 10 days prior to the retention right expiring.  We understand this is only useful if you are checking the synopsis regularly, so we're working to have this displayed at all times as soon as possible.

 

Another reason programmes may be deleted is related to capacity management.  Due to high demand, we have on occasion deleted some titles in advance of the rights expiry date.  When we do this, we select the programmes that are closest to expiring.  We are exploring solutions to this so that all programmes can be retained until the content expiry date. 

 

Protected recordings are subject to the same content expiry dates as all titles, but will be protected from deletion in the event you reach or exceed your 200 hour storage limit.  So, the protected programmes you’ve noticed have been deleted may have been due to either license expiry or capacity management.  Going forward, we are working to ensure protected programmes will be excluded from any capacity management-related deletions and will be saved until their expiry date. 

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Registered: ‎20-06-2020

Re: Vodafone TV is deleting our old recordings

by 102885 Starter Poster
Message 3 of 6 (474 Views)
So to be crystal clear, what's the point of 'protecting' a program if it's subject to retention for some period beyond user control? I protected a recording that was broadcast yesterday and it still says catch up expires in just three days, yet a program in the same series broadcast two weeks earlier still has four hours before it expires! I'm utterly confused.
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Staff
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Registered: ‎21-04-2014

Re: Vodafone TV is deleting our old recordings

[ Edited ]
by Staff grantt Staff
Message 4 of 6 (464 Views)

Catchup is not a recording. Catchup is a programme sitting in a three-day circular buffer. Unless you have it set to record, it will drop off as time progresses and three days (or sooner, depending on licence on the programme) is met.

 

Recordings that are protected are never deleted, UNLESS the programme has passed the retention period set by the licence.  There's currently in excess of 6,000+ 'Protected' recordings since launch of VTV that remain protected and are never deleted.  If a programmes licences expires and it is protected, then it likely will be deleted as the licence period would always surpass a protection setting (and if it was passed, you'd not be able to view the recording anyhow.

 

Catchup expires in 3 days from live broadcast, unless specified by the licence for the channel/programme to end sooner.

 

Cheers

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Registered: ‎20-06-2020

Re: Vodafone TV is deleting our old recordings

by 102885 Starter Poster
Message 5 of 6 (456 Views)
Thanks Grant. That goes some way to helping me come to grips with how this works, although I did notice that one of my protected recordings disappeared the day after I'd recorded it (which pissed me off since I'd never had a chance to play it back) then it reappeared the following day!

Is there one place were we can go for a guide to all these intricacies of how Vodafone TV works. All we got was a 1-page pamphlet with the box. It's frustrating and time consuming to have to ask every time we find something that we can't figure out. I don't think I'm dumb as I was dux of my high school and have a Master's degree in science.
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Registered: ‎18-08-2020

Channels missing

by RosalieFuller New Poster
Message 6 of 6 (328 Views)

We have just changed to the new Vodafone tv box, what a mistake,now find we aren't subscribed to UK TV, vibe,Jones and not sure what else, so disappointed these were the main ones we watched instead we have stupid Chanel's we will never watch. We were never told this when signing up and are yet to see our contract, roll on till the year is up and pretty sure we won't be sticking with Vodafone, nothing with problems since we changed, really dissapointed

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