23-05-2020 02:05 PM
Just an update since Grant replaced my faulty router, the WPS switch didnt work, and supplied a new booster I have had no further problems. I have also found that using the supplied HSMI cable rather than the seemingly better quality one I was using has improved the starting issues I has where I had to change HDMI chnnles to get a picture. Feeling positive that my problems now resolved. Thanks Grant.
20-06-2020 06:08 AM
30-06-2020 03:45 PM
Any luck from anyone on this yet?
I am convinced its a software bug in their box but Vodafone wont admit it.
06-07-2020 01:28 PM
This issue just started for me today. Internet connection is lost and now cannot view any TV channels but can view live streaming on Youtube and can watch the programes only via the TVNZ app. I am not using any extender as connected directly via ethernet cable. Have tried switching everything off and restarting but makes no difference. The error code SC401 comes up sometimes after a restart otherwise it just says Internet Connection was lost.
Everything else in the house works fine with the internet.
It says I am connected in the settings! Should I try a factory reset?
06-07-2020 06:06 PM
07-07-2020 10:54 AM
Thanks AndrewCooper1, your advise about the IP settings got me thinking and also I noticed I couldn't access 192.168.1.1 gateway nor the ultraplus.hub page (it just said no internet connection - even though I could access other websites fine) So this morning I rebooted the vodafone Ultrahubplus modem and now everything works again.
08-07-2020 07:25 PM
09-07-2020 01:42 AM
No I didn't reboot the Vodafone TV Box... I simply rebooted the Vodafone Ultra Hub modem. Powered it off for a minute and rebooted it. After several minutes it all started working again properly. I found that rebooting the TV box alone didn't do anything to fix it at all.
09-07-2020 04:00 PM
Ah ok, sounds like your issue is different to mine, rebooting my router does nothing. I am buying a wifi power plug to schedule reboots of the vodafone box so I dont have to keep getting up and pulling the plug out of it.
09-07-2020 04:10 PM
I've now reviewed the numerous notes on your agent interactions and can see from these that you appear to have a non-standard setup that we do not support. With a typical home setup, rebooting should not be required regularly. We only recommend that the VTV device is powered down at night with the remote on/off. I will send you a direct message if you want to talk about it further.
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