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Vodafone TV internet connection keeps dropping

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Frequent Poster
Posts: 44
Registered: ‎31-07-2010
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Vodafone TV internet connection keeps dropping

by Frequent Poster Jeeps Frequent Poster
Message 1 of 31 (746 Views)
We have had the Vodafone TV for over a year now.  For the last few weeks or so (before the lockdown), the Vodafone TV box freezes up after using it for a couple of hours. Error message says internet connection lost.  I have to then disconnect the box from the wall (power down) and restart for it to work again. All other devices connected to our broadband (Vodafone Fibermax) work fine, no issues at all.  Most of these problems started after that last couple of firmware upgrades pushed to the box in the background.
 
It is becoming extremely frustrating as this problem is related to Vodafone TV only on the network.  Any ideas Vodafone?
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Staff
Posts: 646
Registered: ‎21-04-2014

Re: Vodafone TV internet connection keeps dropping

by Staff grantt Staff
Message 2 of 31 (741 Views)

Hi @Jeeps 

 

Are you using a Wifi Extender? 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Registered: ‎31-07-2010

Re: Vodafone TV internet connection keeps dropping

by Frequent Poster Jeeps Frequent Poster
Message 3 of 31 (739 Views)

Yes, its the one that came with the TV box from Vodafone.

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Re: Vodafone TV internet connection keeps dropping

by Frequent Poster Jeeps Frequent Poster
Message 4 of 31 (738 Views)

But just resetting the extender doesn't re-establish the VTV connection. I have to power down/up both of them.

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Re: Vodafone TV internet connection keeps dropping

by Staff grantt Staff
Message 5 of 31 (733 Views)

Hi @Jeeps 

 

Can you please private nessage me with the MAC address on your cable modem and serial number on the bottom of your set top box/Household ID listed under menu/settings/more settings/information

 

Cheers,
Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Registered: ‎31-07-2010

Re: Vodafone TV internet connection keeps dropping

by Frequent Poster Jeeps Frequent Poster
Message 6 of 31 (728 Views)

Ok, sure.

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Re: Vodafone TV internet connection keeps dropping

by Frequent Poster Jeeps Frequent Poster
Message 7 of 31 (644 Views)

Thanks Grant.  It seems to have stablised with the new booster.  Old one must have developed a problem of some sort.  It has been operating now for 3 days without dropping out. 

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Posts: 646
Registered: ‎21-04-2014

Re: Vodafone TV internet connection keeps dropping

by Staff grantt Staff
Message 8 of 31 (638 Views)

Great stuff @Jeeps .  Good to hear.

 

Stay Safe,

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Registered: ‎30-05-2015

Re: Vodafone TV internet connection keeps dropping

by billite Starter Poster
Message 9 of 31 (547 Views)

@grantt Now that you have resolved the issue with this client, how about you resolved the issues with the rest of us that have the same issue?

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Registered: ‎12-04-2020

Re: Vodafone TV internet connection keeps dropping

by Nutta Starter Poster
Message 10 of 31 (710 Views)

Are you getting the error when finishing watching a programme, or changing channel? I'm getting a similar error:

 

"Your Vodafone TV cannot play this content as the connection was lost"

 

This has been happening with more frequency since the lockdown. As you observer, there are no other signs of internet connectivity issues - if you go to Netflix on the VFTV for example, it'll stream content just fine...

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