Vodafone TV & SKY

[Jeeps]

We have had the Vodafone TV for over a year now.  For the last few weeks or so (before the lockdown), the Vodafone TV box freezes up after using it for a couple of hours. Error message says internet connection lost.  I have to then disconnect the box from the wall (power down) and restart for it to work again. All other devices connected to our broadband (Vodafone Fibermax) work fine, no issues at all.  Most of these problems started after that last couple of firmware upgrades pushed to the box in the background.

It is becoming extremely frustrating as this problem is related to Vodafone TV only on the network.  Any ideas Vodafone?

[grantt]

Hi @Jeeps 

Are you using a Wifi Extender? 

[Jeeps]

Yes, its the one that came with the TV box from Vodafone.

[Jeeps]

But just resetting the extender doesn't re-establish the VTV connection. I have to power down/up both of them.

[grantt]

Hi @Jeeps 

Can you please private nessage me with the MAC address on your cable modem and serial number on the bottom of your set top box/Household ID listed under menu/settings/more settings/information

Cheers,
Grant

[Jeeps]

Ok, sure.

[Jeeps · Accepted solution]

Thanks Grant.  It seems to have stablised with the new booster.  Old one must have developed a problem of some sort.  It has been operating now for 3 days without dropping out. 

[grantt]

Great stuff @Jeeps .  Good to hear.

Stay Safe,

Grant

[billite]

@grantt Now that you have resolved the issue with this client, how about you resolved the issues with the rest of us that have the same issue?

[Nutta]

Are you getting the error when finishing watching a programme, or changing channel? I'm getting a similar error:

"Your Vodafone TV cannot play this content as the connection was lost"

This has been happening with more frequency since the lockdown. As you observer, there are no other signs of internet connectivity issues - if you go to Netflix on the VFTV for example, it'll stream content just fine...