31-03-2020 08:45 PM
This doesn't look good as the issue is all over the web and not resolved?
So for the first week or 2 after purchasing the unit, no issues and I was constantly surprised on how cool this device is, then on one occasion the connection error came up. After 10min I resorted to turning everything off including the internet and restarted but the issue was still there. Having left it for another 10min, I moved around the guide and it came right.
This then started occurring more frequently and now I get it once a day.
IT IS NOT AN INTERNET CONNECTION ISSUE. I'm still able to watch Netflix and other internet services on the VTV, just not regular tv. Even going into the VTV settings ->Network, the ethernet connections is green and "Connected".
The issue occurs when watching a recording or delayed TV and switching back to regular tv.
I've even did a hard reset only to have the issue remain so I think it has something to do on the server end, not the hardware??
Please fix this issue and I'm getting anxiety just wondering when it will time-out.
12-04-2020 01:20 PM
03-05-2020 12:56 PM
05-05-2020 04:31 PM
This has just started happening to ours as well and we cant get out of it. tried hard reset and is not a internet issue
05-05-2020 05:45 PM
I'm in communication with Grant from Vodafone on this issue, trying to get to the bottom of what the issue is. As a matter of interest, are you using the Vodafone supplied router? Is your Vodafone TV on wireless or a wired ethernet connection?
My connection is wired, but I'm not using the Vodafone router. I don't believe it's a local network issue, and internet seems fine (in fact, very good) for me too.
06-05-2020 08:29 AM
My VFBox connection is wired to the Vodafone router but is using wifi.. It doesnt affect the other internet streaming services as we can still get Netflix, Lighbox Youtube etc. Ive tried everything imaginable to get it going and it still hasnt reset itself. Has now been off now about 14 hours.
When you go into the guide it is greyed and it looks as though it is stuck in some recording which is weird as we havent got anything going..
Vodafone can you please help
06-05-2020 12:45 PM
I am using a VF Router (not on fibre) and have started having this issue within the last week. Have never had an issue before.
06-05-2020 01:07 PM
It happened yesterday to us at about 4pm and I cant get it back. It hasnt reset and ive checked everything run the diagnostics and it says no issues.
It seems the system has died yet I can get into the menu but you start anything from there and it comes up with the error message. Frustrating and I cant ge tthrough to their helpdeak!!!!
17-06-2020 04:56 PM
17-06-2020 06:33 PM
Are you getting the specific error "Vodafone TV cannot play the content as the connection is lost" in top right of your screen?
If so, this isn't an HDMI or TV connection issue, it's network related. Your VFTV box is losing connection to the content servers out on the internet. This may be your local network (e.g. router, wifi, etc.) but not in my case.
I presume if you restart the VFTV box it comes back online ok?
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