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Vodafone TV Setup Stuck

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Registered: ‎20-04-2020

Vodafone TV Setup Stuck

by fallingwater New Poster
Message 1 of 2 (233 Views)

Hi there, I am setting up Vodafone TV and cant get past the below screen. I have tried resetting/unplugging everything and keep getting stuck here. I should be able to click continue, but it doesnt let me. Can anybody help please???IMG_5466.jpg

Staff
Posts: 651
Registered: ‎21-04-2014

Re: Vodafone TV Setup Stuck

by Staff grantt Staff
Message 2 of 2 (231 Views)

Hi @fallingwater 

 

Is this an on account Vodafone TV (Has an Optical Out Port on the back) or a Gen2 unit you purchased?

 

What is the 'support view' icon on the screen?

 

Is the STB connected direct to your router via ethernet, or is it going via an intermediatry device (like an ethernet switch)

 

Cheers,
Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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