24-03-2020 01:28 PM
I was given a Vodafone TV (I believe Gen2) from my in-laws, however, when I go to set it up, it says invalid activation code then "There was a problem. We didn't configure you Vodafone TV before it was delivered".
Is this device locked to my in-laws accounts? Or can I reset it? As it doesn't allow me to actually enter an activation code.
Any help would be great.
24-03-2020 01:50 PM
Please private message me (click on my name) and I can search for the serial number you provide and remove it from your in-laws account. You'll then be able to reset it and get it going.
31-03-2020 07:11 PM
Hi.. It depends. What is the model number listed on the bottom of the unit?
21-09-2020 11:42 AM - edited 21-09-2020 11:51 AM
Hi @grantt ,
I have similar issue with the modem that my brother gave me,
his account is 2066258
The STB Serial is 619134167692
the hardware version is NZ-81
Could you please help to reset this ? or remove this tv box from my brother's account. my user account in vodafone tv is eddytj, sorry I don't know my account number
I got error : Invalid Activation Code when turning it on for the first time
31-03-2020 07:49 PM
Sadly dispite all Grant's efforts mine was locked to the original account it was supplied with.
So for me, it was essentially a fancy paperweight.
31-03-2020 08:05 PM
@hitme Thays a Gen1 unit and usually tied to a broadband account.
Where did you get it?
31-03-2020 08:09 PM
31-03-2020 09:55 PM
Private message me with your account number and the serial on the STB and I will take a look.
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