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Vodafone TV Remote

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Posts: 4
Registered: ‎16-01-2020
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Vodafone TV Remote

by Custer Starter Poster
Message 1 of 8 (342 Views)

Just received our multiroom STB but it came with a second hand remote - flat batteries as well.

Even with new batteries only the power on and up/down/left/right keys work. Called them but they wont replace, I have to buy a new one - online, so I cant even talk to anyone about it.  Been a loyal Vodafone customer for years but this might be the last straw.

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Staff
Posts: 649
Registered: ‎21-04-2014

Re: Vodafone TV Remote

by Staff grantt Staff
Message 2 of 8 (336 Views)

Hi @Custer 

 

Is this new Vodafone TV, or legacy TV (T-Box) ?

 

If Vodafone TV, can you try a factory reset on the remote?

 

Press and hold BLUE and MENU buttons, until the LED blinks green twice. Then enter 9 9 9 9.
The remote will blink on each entry of 9 and this should reset the remote.

 

Cheers,
Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Posts: 4
Registered: ‎16-01-2020

Re: Vodafone TV Remote

by Custer Starter Poster
Message 3 of 8 (334 Views)

Success, thanks Grant

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Staff
Posts: 649
Registered: ‎21-04-2014

Re: Vodafone TV Remote

by Staff grantt Staff
Message 4 of 8 (326 Views)

Hurray!  Enjoy..

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Registered: ‎07-01-2020

Re: Vodafone TV Remote

by StephenHebbendBach Starter Poster
Message 5 of 8 (299 Views)

Is the above reset method applicable to the Gen 1 remotes?

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Posts: 649
Registered: ‎21-04-2014

Re: Vodafone TV Remote

by Staff grantt Staff
Message 6 of 8 (297 Views)

Hi @StephenHebbendBach   Yes I believe so.

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Posts: 9
Registered: ‎07-01-2020

Re: Vodafone TV Remote

by StephenHebbendBach Starter Poster
Message 7 of 8 (295 Views)

Thanks, and the LED it refers to is the one on the Gen1 box and not the remote?

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Staff
Posts: 649
Registered: ‎21-04-2014

Re: Vodafone TV Remote

by Staff grantt Staff
Message 8 of 8 (288 Views)

The LED is on the remote itself, around the power button.

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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