09-04-2020 12:04 PM
Just received our multiroom STB but it came with a second hand remote - flat batteries as well.
Even with new batteries only the power on and up/down/left/right keys work. Called them but they wont replace, I have to buy a new one - online, so I cant even talk to anyone about it. Been a loyal Vodafone customer for years but this might be the last straw.
09-04-2020 01:49 PM
Is this new Vodafone TV, or legacy TV (T-Box) ?
If Vodafone TV, can you try a factory reset on the remote?
Press and hold BLUE and MENU buttons, until the LED blinks green twice. Then enter 9 9 9 9.
The remote will blink on each entry of 9 and this should reset the remote.
10-04-2020 12:01 PM
Hi @StephenHebbendBach Yes I believe so.
10-04-2020 01:18 PM
The LED is on the remote itself, around the power button.
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