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Vodafone TV Remote not working

New Poster
Posts: 1
Registered: ‎12-04-2018

Vodafone TV Remote not working

by KatsBeattie New Poster
Message 1 of 7 (2,267 Views)

Hey there,  our vodafone tv remote doesn't seem to be working. It was paired with our tv by the tech to control tv volume also etc, but now we have to use both remotes. I've tried new batteries and re-setting up, but was wondering if it is because it is an older remote than they have now?

Starter Poster
Posts: 2
Registered: ‎23-06-2018

Re: Vodafone TV Remote not working

by katgam Starter Poster
Message 2 of 7 (1,930 Views)

Hi, we are having the same issue. Just new to this FibreX and frustrated by it already. We have to use our old tv remote to control the volume and go back to the new Fibre X Tv remote to do everything else. It appears Vodafone have not responded to your question. Can anyone help with this??

 

Thx

Community Manager
Community Manager
Posts: 1,548
Registered: ‎01-03-2012

Re: Vodafone TV Remote not working

by Community Manager Community Manager
Message 3 of 7 (1,896 Views)

Can you confirm that the TV remote does not control the volume on your TV at all? Does using the remote volume make any difference to the sound volume?

Starter Poster
Posts: 2
Registered: ‎23-06-2018

Re: Vodafone TV Remote not working

by katgam Starter Poster
Message 4 of 7 (1,865 Views)

The actual TV remote alters the volume up and down but the new Vodafone remote does nothing when trying to alter the volume

 

thx

 

Kat

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Posts: 6
Registered: ‎23-08-2019

Re: Vodafone TV Remote not working

by FionaRamsay Starter Poster
Message 5 of 7 (463 Views)

Ive got the same problem, just today Ive sync'd my TV to my Vodafone TV remote, but the volume control no longers works on Vodafone TV remote and have to control volume with my TV remote..frustrating !! 

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Staff
Posts: 453
Registered: ‎21-04-2014

Re: Vodafone TV Remote not working

by Staff grantt Staff
Message 6 of 7 (455 Views)

Hi @FionaRamsay 

 

Please try the rest procedure seen here

 

http://help.vodafone.co.nz/app/answers/detail/a_id/28896/~/about-your-remote-control-%7C-vodafone-tv

 

Cheers,

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Starter Poster
Posts: 6
Registered: ‎23-08-2019

Re: Vodafone TV Remote not working

by FionaRamsay Starter Poster
Message 7 of 7 (453 Views)

Thanks...will try that....but I see others have the same issue with the volume control not working after syncing the TV  

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