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Vodafone TV Loss of Picture

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Registered: ‎04-07-2019

Vodafone TV Loss of Picture

by nzlpaulio Starter Poster
Message 1 of 3 (341 Views)
Hi Team,
I turned on my set top box this evening and initially there was just some shaky sound with no picture and then the sound died all together and I just had a blank screen. Tried power cycling the STB and replacing the HDMI cable to check it wasnt that. Any ideas on how to fix this? The STB powers up with the clear light to show it's on but no picture or sound. The TV doesnt even get a signal from the box.

Thanks
Paul
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Posts: 450
Registered: ‎21-04-2014

Re: Vodafone TV Loss of Picture

by Staff grantt Staff
Message 2 of 3 (320 Views)

Hi @nzlpaulio 

 

Sounds annoying.. do you have a T-Box or the new Vodafone TV?

 

Cheers

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Registered: ‎04-07-2019

Re: Vodafone TV Loss of Picture

by nzlpaulio Starter Poster
Message 3 of 3 (305 Views)
Hi @grantt,

I have a vodafone tv. I managed to figure out the issue. My Sony TV had done an update that evening and needed a restart. Once I restarted the TV problem solved.

Cheers for the reply!
Paul
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