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Vodafone TV Gen2 issues & quirks

Expert Contributor
Posts: 788
Registered: ‎21-05-2015

Re: Vodafone TV Gen2 issues & quirks

by Expert Contributor Expert Contributor
Message 21 of 36 (391 Views)

@Ijd24 wrote:

I have an issue where the box powers on but no picture, sometimes sound, have to unplug and restart pretty much every time. Box works fine once started. 


I had this issue with mine. Sent it back for a refund.

Contributor
Posts: 130
Registered: ‎30-09-2019

Re: Vodafone TV Gen2 issues & quirks

by Contributor JamRam Contributor
Message 22 of 36 (457 Views)
@ljd24 I’ll round up any/all known issues and any other related information and post in this forum. If any resolution times are known I’ll include that too.
Posted from Apple iPhone
Staff
Posts: 46
Registered: ‎08-02-2019

Re: Vodafone TV Gen2 issues & quirks

by Staff HamishSansom Staff
Message 23 of 36 (323 Views)

Hi all,



 

To all Vodafone Community members with VTV Gen2,

 

 

 

You are invited to Beta test our latest firmware (version 57.11). 

 

 

 

This latest version supposedly resolves the following issues that affect some users:

 

1) STB not coming out of standby (solid red light on STB requiring a power cycle)

 

2) Black Screen issue (sound but no picture)

 

3) Wi-Fi issues

 

New addition: scrubber (visual FF/RW) has been enabled in a pre-release form.  

 

 

If you have a Gen2 box, and would like to join a group to Beta test 57.11, then please DM me with the email address you registered your Gen2 with (or mobile number if you prefer).  Note that recordings etc won't be affected. 

 

Note: Gen1 users will get a similar offer to test a Gen 1 version of 57.11 in the coming days.

 

Hamish

 

 

 

 

Starter Poster
Posts: 2
Registered: ‎28-10-2019

Re: Vodafone TV Gen2 issues & quirks

[ Edited ]
by sphynx1962 Starter Poster
Message 24 of 36 (220 Views)

Hi I would like to have access to the 57.11 firmware update to fix the issues I'm having with my gen 2 box. I have sent you a DM.

Posted from Generic Android 2.0
Contributor
Posts: 130
Registered: ‎30-09-2019

Re: Vodafone TV Gen2 issues & quirks

by Contributor JamRam Contributor
Message 25 of 36 (195 Views)

Please check now to see if your firmware has been upgraded (should have been pushed overnight). 

Contributor
Posts: 130
Registered: ‎30-09-2019

Re: Vodafone TV Gen2 issues & quirks

by Contributor JamRam Contributor
Message 26 of 36 (192 Views)

I can see that your firmware did indeed update last night.

Expert Contributor
Posts: 788
Registered: ‎21-05-2015

Re: Vodafone TV Gen2 issues & quirks

by Expert Contributor Expert Contributor
Message 27 of 36 (189 Views)

Anyone know how to reset the remote back to Bluetooth mode rather then IR mode used to also control a t.v?

Contributor
Posts: 130
Registered: ‎30-09-2019

Re: Vodafone TV Gen2 issues & quirks

by Contributor JamRam Contributor
Message 28 of 36 (187 Views)

@Christopher you can check the remote status under Settings > Connected Devices > Remote Control > Remove Status. Holding down yellow + 3 on the remote until it flashes red twice will re-pair bluetooth. 

 

** copying more detailed instructions from another post below in case this applies to you **

 

Under normal circumstances your Vodafone TV remote will auotmatically pair with the STB using bluetooth. This either happens automatically during first time use or manually via a remote pairing screen.

 

If you find that you remote will not pair with your STB it may be because it has tried to pair with another bluetooth device. We have seen this happen with a Mac Mini and an AppleTV.

 

To fix this.

  1. Ensure all bluetooth devices in range are powered off
  2. Power off the STB
  3. Remove the batteries from the remote, then re-insert
  4. Reset the remote

    Press and hold the Blue and Menu button until the LED (power button on your remote) blinks green twice.

    Enter 9999. Tthe LED will blink green for each "9". After the 4th 9, your Remote will blink Red four times and will be in a reset state.

  5. Power up the STB
  6. Go to Settings > Connected Devices > Remote Control > Remote Status and confirm your remote has been paired. If not, pair it
  7. Power on all bluetooth devices

Pairing instructions are also at 

http://help.vodafone.co.nz/app/answers/detail/a_id/28896/~/pair-or-reset-your-vodafonetv-remote

Expert Contributor
Posts: 788
Registered: ‎21-05-2015

Re: Vodafone TV Gen2 issues & quirks

[ Edited ]
by Expert Contributor Expert Contributor
Message 29 of 36 (177 Views)

Hmmm when I got my unit I think it was operating in IR mode... Now it works with my hand over the front of the remote.. it didn't before.

Starter Poster
Posts: 2
Registered: ‎28-10-2019

Re: Vodafone TV Gen2 issues & quirks

by sphynx1962 Starter Poster
Message 30 of 36 (178 Views)

yes it did thanks

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