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Vodafone TV App

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Registered: ‎23-03-2016
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Vodafone TV App

by Gw1 Starter Poster
Message 1 of 14 (1,348 Views)

Have purchased a new vodafone tv box and all set up & working (not via vodafone) and have downloaded the vodafone tv app. However the app will not sign in.....surely this cannot be due to not acquiring via vodafone?

 

Anyone else come across this issue?

 

(MA103 - error with username or password - both of which are correct)

Posted from Apple iPad
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Registered: ‎30-09-2019

Re: Vodafone TV App

by Regular Contributor JamRam Regular Contributor
Message 2 of 14 (1,346 Views)

Mobile is not yet supported for 'The One' Vodafone TV product. If you go back to the portal @ www.vtv.nz and go to 'TV Services' and look at the devices section you will see the 'coming soon' banner.

 

When it is supported (soonish but timeline a little uncertain) the login will use QR code pairing rather than username and password

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Registered: ‎23-03-2016

Re: Vodafone TV App

by Gw1 Starter Poster
Message 3 of 14 (1,341 Views)

Thanks for that, bit of a failing on Vodafone's part to not distinguish between service differences buying from retailer vs, themselves, lets hope they resolve this soon.

Posted from Apple iPad
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Registered: ‎17-03-2020

Re: Vodafone TV App

by PeterMcClymont Starter Poster
Message 4 of 14 (652 Views)

Five months on and the "coming soon" banner is not on the page you describe (although I'm not sure I found it). Can you report on progress?

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Re: Vodafone TV App

by Regular Contributor JamRam Regular Contributor
Message 5 of 14 (1,331 Views)
If you buy this product from Vodafone stores on Vodafone online the mobiles still won’t work yet. They only work on the existing Vodafone broadband/VTV product. I could go into why but it is technical and not very interesting....
Posted from Apple iPhone
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Registered: ‎12-02-2020

Re: Vodafone TV App

by Nosskit Starter Poster
Message 6 of 14 (644 Views)
Posted from Samsung SM-N975F
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Re: Vodafone TV App

by PeterMcClymont Starter Poster
Message 7 of 14 (605 Views)

That would be great if it were true, but is it? Nothing on that page states that the app can be used on a standalone box, I don't have the Phoines and Tablets option in my Apps menu, on iOS App Store it says "The Vodafone TV app is exclusively reserved for Vodafone customers who have both Vodafone TV and broadband", and when I try to log into the app it doesn't recognise my details. All the evidence points toward it not being available to non-Vodafone broadband customers. 

 

If anyone has evidence to the contrary, I would love to see it!

 

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Posts: 624
Registered: ‎21-04-2014

Re: Vodafone TV App

by Staff grantt Staff
Message 8 of 14 (593 Views)

@PeterMcClymont 


Do you see the Phones and Tablets app on your APPS menu of the set top box?

 

Cheers,
Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Re: Vodafone TV App

by foz_daug Starter Poster
Message 9 of 14 (610 Views)
Anyone not able to get into the VTV app without that QR step? I used to be able to watch and share content to another TV but can't get into the app at all now
Posted from Samsung SM-G950F
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Posts: 624
Registered: ‎21-04-2014

Re: Vodafone TV App

by Staff grantt Staff
Message 10 of 14 (592 Views)

@foz_daug 

 

Do you see the 'Phones and Tablets' app listed under APPS on your stb?

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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