19-03-2020 04:59 PM
Where do I find the 4K setting in my vodafone tv box? I have a 4K tv but it is only running in 2K - I am wondering if I need to change a setting in my tv box and can't find one.
Thanks in advance.
19-03-2020 06:01 PM
4K should be set automagically. What do you see listed under menu/more settings/audio & visual /screen resolution ?
19-03-2020 07:12 PM
Thats strange. Do you have the set top box plugged directly into your TV?
Are you using the HDMI cable that came with the STB?
23-03-2020 09:15 PM
Sorry for the delay. Can you please provide me details of the TV you have? Is the set top box plugged directly into the TV?
Have you tried a different HDMI port on the TV? Some of these operate differently and indeed, only one of these may be HDCP 2.2 for 4K content which could explain why you are not seeing the 4K option on the set top box.
24-03-2020 04:21 PM
hanks again Grant. I bougbht a 4K HDMI cable - which connects my Vodafone box to my TV. I have a Konka 4K TV (model: KUD55MK794ANTS). When I access the option for 2k/4k on my tv itself - if I select the 4K option, the vondafone box goes to a blank screen on the TV.
24-03-2020 08:56 PM
Can you please send me a private message (click on my name) and provide me your account number and STB serial number (on sticker underneath) and I can troubleshoot this further.
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