Reply

Vodafone Box 4K setting

Highlighted
Starter Poster
Posts: 4
Registered: ‎19-03-2020

Vodafone Box 4K setting

by SueGNZ Starter Poster
Message 1 of 8 (298 Views)

Where do I find the 4K setting in my vodafone tv box? I have a 4K tv but it is only running in 2K - I am wondering if I need to change a setting in my tv box and can't find one.

 

Thanks in advance.

Highlighted
Staff
Posts: 646
Registered: ‎21-04-2014

Re: Vodafone Box 4K setting

by Staff grantt Staff
Message 2 of 8 (292 Views)

Hi @SueGNZ 


4K should be set automagically.  What do you see listed under menu/more settings/audio & visual /screen resolution ?

 

Cheers

Grant 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Highlighted
Starter Poster
Posts: 4
Registered: ‎19-03-2020

Re: Vodafone Box 4K setting

by SueGNZ Starter Poster
Message 3 of 8 (287 Views)

Hi Grant Smiley Happy  It says: Screen Resolution: 576p   720p   1080p (which is green). Thanks, Sue

Highlighted
Staff
Posts: 646
Registered: ‎21-04-2014

Re: Vodafone Box 4K setting

by Staff grantt Staff
Message 4 of 8 (281 Views)

Hi 😁

 

Thats strange. Do you have the set top box plugged directly into your TV?

Are you using the HDMI cable that came with the STB?

 

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Highlighted
Starter Poster
Posts: 4
Registered: ‎19-03-2020

Re: Vodafone Box 4K setting

by SueGNZ Starter Poster
Message 5 of 8 (247 Views)

Hi Grant - yes I am. I got the box directly from Vodafone.  Smiley Sad

Spoiler
Spoiler
 
Highlighted
Staff
Posts: 646
Registered: ‎21-04-2014

Re: Vodafone Box 4K setting

by Staff grantt Staff
Message 6 of 8 (241 Views)

Hi @SueGNZ

 

Sorry for the delay.   Can you please provide me details of the TV you have? Is the set top box plugged directly into the TV?

 

Have you tried a different HDMI port on the TV?   Some of these operate differently and indeed, only one of these may be HDCP 2.2 for 4K content which could explain why you are not seeing the 4K option on the set top box.

 

Cheers,

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Highlighted
Starter Poster
Posts: 4
Registered: ‎19-03-2020

Re: Vodafone Box 4K setting

by SueGNZ Starter Poster
Message 7 of 8 (233 Views)

hanks again Grant. I bougbht a 4K HDMI cable - which connects my Vodafone box to my TV. I have a Konka 4K TV (model: KUD55MK794ANTS). When I access the option for 2k/4k on my tv itself - if I select the 4K option, the vondafone box goes to a blank screen on the TV. 

Highlighted
Staff
Posts: 646
Registered: ‎21-04-2014

Re: Vodafone Box 4K setting

by Staff grantt Staff
Message 8 of 8 (228 Views)

Hi @SueGNZ 

 

Can you please send me a private message (click on my name) and provide me your account number and STB serial number (on sticker underneath) and I can troubleshoot this further.


Thanks
Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Stats
  • 7 Replies
  • 20w ago
  • 299 Views
  • 0 Kudos
  • 2 Contributors