Reply

Unable to log into Vodafone TV mobile App

Highlighted
Frequent Poster
Posts: 35
Registered: ‎19-12-2009
Accepted Solution

Unable to log into Vodafone TV mobile App

by Frequent Poster Topes Frequent Poster
Message 1 of 7 (1,212 Views)

Hi Team

 

I have recently set up a VTV Gen 2, nice and easy thank you.

 

Downloaded Vodafone TV from Android Playstore and used same login email address and password that I have to log into vtv.nz.

 

I get the error message

 

"Sorry, there was a error with your username or password.  Please check your details and try again (MA103)"

 

I am only a prepaid Vodafone customer and use the same email account to log into My Vodafone with a different password, as vtv didn't accept those credentials when I activated my VTV and I had to register again, but was able to use the same email address. (no problem with this, just provided for context).

 

Also tried the same on an iPhone, same result, confirmed the credentials were correct by logging into vtv.nz successfully.

 

vtv.JPG

 

I would prefer not to reset password.

 

Any assistance would be appreciated.

 

Devices are connected to Wi-Fi (same as VTV) or Vodafone Mobile Data.

 

Regards

Topes

 

 

Highlighted
Staff
Posts: 649
Registered: ‎21-04-2014

Re: Unable to log into Vodafone TV mobile App

by Staff grantt Staff
Message 2 of 7 (1,204 Views)

Hi @Topes 

 

Currently you cannot use the Vodafone TV app with your gen2 set top box.

This release is expected to come out soon.

 

Cheers,

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Highlighted
Frequent Poster
Posts: 35
Registered: ‎19-12-2009

Re: Unable to log into Vodafone TV mobile App

by Frequent Poster Topes Frequent Poster
Message 3 of 7 (1,183 Views)

Thanks Grant

 

I'll await the update!

 

Cheers

Topes

Highlighted
Starter Poster
Posts: 10
Registered: ‎03-03-2020

Re: Unable to log into Vodafone TV mobile App

by DeanMcMillan Starter Poster
Message 4 of 7 (951 Views)

Hi,

 

Any updates as to the timeline on this relase?  

 

Cheers,

Dean

Highlighted
Starter Poster
Posts: 9
Registered: ‎14-09-2017

Re: Unable to log into Vodafone TV mobile App

by kaybee Starter Poster
Message 5 of 7 (889 Views)

I've never been able to login to the App even though I have the Gen1 box

I signed up to be able to view VodafoneTV on a TV set PLUS 1 screen.

I cannot view on any extra screen as was advertised!

Highlighted
Starter Poster
Posts: 10
Registered: ‎03-03-2020

Re: Unable to log into Vodafone TV mobile App

by DeanMcMillan Starter Poster
Message 6 of 7 (882 Views)

Yes I'm pretty sure it is an advertised feature - definitely a selling point.  But I can't seem to see it anywhere - certainly not on the Vodafone TV areas of the Vodafone website.   I wonder has it been recently removed?

Highlighted
Staff
Posts: 649
Registered: ‎21-04-2014

Re: Unable to log into Vodafone TV mobile App

by Staff grantt Staff
Message 7 of 7 (874 Views)

Keep an eye on your email on Monday for an update on this.

 

Cheers,

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Stats
  • 6 Replies
  • 42w ago
  • 1,213 Views
  • 2 Kudos
  • 4 Contributors