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Unable to log into Vodafone TV mobile App

Frequent Poster
Posts: 33
Registered: ‎19-12-2009
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Unable to log into Vodafone TV mobile App

by Frequent Poster Topes Frequent Poster
Message 1 of 3 (143 Views)

Hi Team

 

I have recently set up a VTV Gen 2, nice and easy thank you.

 

Downloaded Vodafone TV from Android Playstore and used same login email address and password that I have to log into vtv.nz.

 

I get the error message

 

"Sorry, there was a error with your username or password.  Please check your details and try again (MA103)"

 

I am only a prepaid Vodafone customer and use the same email account to log into My Vodafone with a different password, as vtv didn't accept those credentials when I activated my VTV and I had to register again, but was able to use the same email address. (no problem with this, just provided for context).

 

Also tried the same on an iPhone, same result, confirmed the credentials were correct by logging into vtv.nz successfully.

 

vtv.JPG

 

I would prefer not to reset password.

 

Any assistance would be appreciated.

 

Devices are connected to Wi-Fi (same as VTV) or Vodafone Mobile Data.

 

Regards

Topes

 

 

Staff
Posts: 463
Registered: ‎21-04-2014

Re: Unable to log into Vodafone TV mobile App

by Staff grantt Staff
Message 2 of 3 (135 Views)

Hi @Topes 

 

Currently you cannot use the Vodafone TV app with your gen2 set top box.

This release is expected to come out soon.

 

Cheers,

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Frequent Poster
Posts: 33
Registered: ‎19-12-2009

Re: Unable to log into Vodafone TV mobile App

by Frequent Poster Topes Frequent Poster
Message 3 of 3 (114 Views)

Thanks Grant

 

I'll await the update!

 

Cheers

Topes

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