Vodafone TV & SKY

[Topes]

Hi Team

I have recently set up a VTV Gen 2, nice and easy thank you.

Downloaded Vodafone TV from Android Playstore and used same login email address and password that I have to log into vtv.nz.

I get the error message

"Sorry, there was a error with your username or password.  Please check your details and try again (MA103)"

I am only a prepaid Vodafone customer and use the same email account to log into My Vodafone with a different password, as vtv didn't accept those credentials when I activated my VTV and I had to register again, but was able to use the same email address. (no problem with this, just provided for context).

Also tried the same on an iPhone, same result, confirmed the credentials were correct by logging into vtv.nz successfully.

I would prefer not to reset password.

Any assistance would be appreciated.

Devices are connected to Wi-Fi (same as VTV) or Vodafone Mobile Data.

Regards

Topes

[grantt · Accepted solution]

Hi @Topes 

Currently you cannot use the Vodafone TV app with your gen2 set top box.

This release is expected to come out soon.

Cheers,

Grant

[Topes]

Thanks Grant

I'll await the update!

Cheers

Topes

[DeanMcMillan]

Hi,

Any updates as to the timeline on this relase?  

Cheers,

Dean

[kaybee]

I've never been able to login to the App even though I have the Gen1 box

I signed up to be able to view VodafoneTV on a TV set PLUS 1 screen.

I cannot view on any extra screen as was advertised!

[DeanMcMillan]

Yes I'm pretty sure it is an advertised feature - definitely a selling point.  But I can't seem to see it anywhere - certainly not on the Vodafone TV areas of the Vodafone website.   I wonder has it been recently removed?

[grantt]

Keep an eye on your email on Monday for an update on this.

Cheers,

Grant